Challenge

City leadership is faced with ensuring citizen, employee, and stakeholder satisfaction as well as sustainably prioritizing growth, operational efficiency, resource utilization, and regulatory compliance. These municipal goals are increasingly difficult to achieve due to expanding city and climate regulations, internal and external demands to conform to ESG operating principles and managing costs while driving growth. 

City administrators and department managers must align their objectives with city leadership goals and provide forward-looking contextual recommendations and insights that support socially responsible, sustainable, and cost-efficient operations and city services. They are struggling to effectively collect, integrate, and analyze vast amounts of data from multi-domain, siloed, IoT, and physical systems city-wide to provide the insights and recommendations needed.

Solution

TCS Intelligent Urban Exchange™ for smart cities provides a cross-domain city data and analytics platform that brings services and systems together to drive synergies across city departments and infrastructure, leading to improved citizen experiences, optimized resources, and sustainable operations through:

• Ready-to-deploy, pre-built solutions, including energy, water, transportation, and climate action - all supported by an extensible platform that simplifies development and implementation of additional use cases

• Proactive city management through intelligent command center views and event alerts across city and enterprise systems, departments, and services

• Improved citizen, employee and customer experience through advanced analytics that leverage data from multiple domains, systems, and devices, and provide process and service insights and recommendations

TCS Intelligent Urban Exchange™ for smart cities

Benefits

• Accelerated attainment of climate and emissions goals 

• Improved citizen, employee, and customer experience 

• Enhanced interoperability and coordination of systems, services, infrastructure, and assets across city and enterprise departments 

• Increased incident identification, awareness, and resource synchronization  

• Optimized operational resilience, continuity, and workplace safety