Services
Artificial Intelligence
Building a Smarter, Connected Tomorrow with AI-first and Agentic AI
Highlights
- TCS Cloud Content and Information Management on AWS is a content management solution that is fully serverless, easily deployable, and easy to integrate with on-premises and cloud ecosystems.
- Built using AWS’ native services and highly customizable, it offers a modular suite of content services and features that can be selected according to customer needs.
- Its future-proof and flexible features can be easily expanded to tap into the latest artificial intelligence (AI), machine learning (ML), and generative AI (GenAI) innovations.
Overview and Challenges
Cloud and AI-based content management solutions are a game changer in enterprises data management.
Enterprises possess a huge volume of unstructured data, including documents, images, and videos from which they can gather valuable insights. Managing this ever-growing data is a challenge for them. Mostly managed on enterprise content service platforms, these platforms incur high capital costs such as licensing, on-premise hosting, and operating costs. Customizing them with vendor support also reduces time to market.
Content management solutions powered by cloud, AI, ML, and GenAI can play a vital role in quickly providing custom and cost-effective solutions that are also scalable, adaptable, and compliant with regulatory frameworks.
Solution
TCS Cloud Content and Information Management on AWS helps enterprises across industries effectively manage their document life cycle end to end.
It covers the entire spectrum of document management from storage and processing to archiving, search, and workflows.
For this intelligent document management solution, we use a microservices-based architecture and a software-as-a-service (SaaS) model. The solution is applicable across industries. In banking and financial services, it can be used to manage documents related to mortgage loans, bank statements, know-your-customer (KYC) processes, and personally identifiable information (PII) compliance and security. In energy and utilities, it can be used to store and archive maintenance logs, regulatory reports, contracts, and project proposals for large infrastructure projects.
The solution is serverless, highly available, secure, and compliant to industry norms. It helps ingest, manage, store, secure, archive, search, and retrieve business information across enterprises in a scalable, flexible, safe, and compliant manner.
Here are some of its key capabilities:
- Foundation service: Enables the creation of a centralized repository by ingesting documents from various sources using batch upload and schedulers. It provides a representational state transfer or REST-based API for integration with an enterprise’s upstream and downstream enterprise applications. Our solution can integrate with third-party document viewer solutions for document annotations, redaction, e-signature, document comparison, bookmark, and document generation based on any template.
- Security and compliance: Enables authentication and authorization. We provide object-level security to perform authorization at various levels, including folders, documents, and repositories. Our solution enables encryption, 24/7 monitoring, and data replication. It can be configured across availability zones and can help enterprises meet Health Insurance Portability Act (HIPAA), Australian Prudential Regulation Authority (APRA), and General Data Protection Regulation (GDPR) requirements.
- Simplified user interface: Provides a simplified user interface for performing various operations on the ingested data, such as metadata-based search, full-text search, archive search, document downloads, metadata update, version and folder creation, and revert versions.
Additionally, browse folders, workflow initiation, delete documents, check-in/checkout documents, reporting, my Files, my Inbox, and my Notifications features are available. - Archiving: Offers cost-efficient archiving by providing different retention life cycles for documents and allows flexible retrieval of archived documents using various options such as date or business lines. Notifications are enabled to inform users when a document is ready for download.
- Advanced GenAI features: These include document summarization, a chat interface for Q&A based on knowledge source, and a “talk to the document” feature that allows users to ask queries and receive responses.
Benefits
Run on an AWS-based managed services model, the solution enhances performance and reduces the total cost of ownership.
Some of the key benefits are:
- Reduces upfront capital expenditure costs such as hardware, infrastructure, and storage costs for any enterprise content management product using a fully native AWS cloud-based solution.
- Enables operating expenditure cost using the ‘pay as you go’ model, decreasing investment cost.
- Allows expansion/addition of features as needed. Users can easily add featured modules, by tapping into the latest technologies.
- Helps enterprises create a centralized repository and migrate from various legacy systems to maintain a single source of truth.
The TCS Advantage
TCS brings unparalleled industry experience, contextual knowledge, and extensive subject matter expertise.
- Strong migration experience from multiple enterprise content management (ECM) systems, such as OpenText Content Server, Documentum, IBM FileNet, Alfresco, and Hyland, which helps in migrating documents from these systems into our solution.
- Deep technology experience and end-to-end services, including ECS strategy, consulting, implementation, and managed services to help enterprises achieve the best business outcomes.
- 35,000+ AWS-certified professionals focused on GenAI solutions globally and deep industry experience from across 100+ AI customer engagements.