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    • Overview

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
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      • Life Sciences
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      • Travel and Logistics
    • Services
      • Cloud
      • Cognitive Business Operations
      • Consulting
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      • Data and Analytics
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
    • Research & Innovation
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    Overview
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  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
    • About Us
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Sports Sponsorships
      • Alliances
    • Leadership
    • In the news

      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
      View All
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    • Overview

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Health & Wellness
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    • Data Analytics and Storage
    • Overview

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
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    • Cloud
    • Case Study

    Cell C Boosts Learning, Skills & Efficiency

    Cloud-based Learning Management System enhances employees’ skills, drives overall productivity

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    Challenge

    Outdated and insufficient training diminished sales and customer service effectiveness.

    With frequent new products and services launches, C Cell struggled to train their customer care agents, franchisees, and sales personnel with the requisite skills and knowledge. Their Learning Management System (LMS) had limited capabilities and flexibility, and could not keep up with the frequent and copious upgrades. The poor training, coupled with limited budgets and the absence of a centralized system, made it hard for sales and customer service to do their jobs effectively. Additionally, many processes were conducted manually, making training reports a time-consuming and complex process. 
     

    Solution

    TCS deploys a robust LMS to provide end-to-end training management.

    TCS implemented a comprehensive, cloud-based solution to manage Cell C’s training needs, with centralized content delivery and management. We deployed Oracle Taleo Learn Cloud Service, which allows for frequent training updates and provides easy access to a knowledge repository with the latest product information.

    We migrated basic organizational information and employee data from the existing system to the new, cloud-based one. Our solution supports all education models and provides a single, unified learning delivery system for Cell C’s extended enterprise of employees, customers, and partners. Instructor-led trainings, which are location-specific, were charted to a map of the country so learners could enroll for the courses in a convenient location. We provided role-based control and access to programs for Cell-C and incorporated powerful features to track attendance, publish calendars, manage enrolments, evaluate courses, take assessments, and provide feedback.

    Through forums and chatrooms, resource and credit management, and advanced reporting functions, the solution drives employee engagement and stimulates skill development. 

    Related reading

    Cloud Microsoft Cloud

    Creating a Sustainable Future with Energy Management Solutions

    Solution | 30 Nov 2023
    Cloud AWS Cloud

    TCS’ Databricks Services on AWS: Driving Enterprise Agility

    Solution | 20 Nov 2023
    Analyst Report Cloud

    ISG Recognizes TCS as Leader in Next-gen Hybrid Cloud Services

    Analyst Reports | 31 Oct 2023
    Cloud

    TCS Empowers Royal Haskoning with Cost Effective IT Infrastructure

    Case Studies | 30 Oct 2023

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