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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • Healthcare
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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    • ignio™
    • TCS iON™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
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      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
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  • Europe and UK expand here
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      Find the latest news about TCS in our Newsroom

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      Discover more
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      Recent Press releases

      03 Jun 2025 Virgin Atlantic and TCS Extend Two-Decade Partnership to Modernize Airline Operations with AI-led Solutions
      22 May 2025 TCS to Steer Cloud Migration Program for Finnish Telecom Leader DNA in a Five-Year Partnership
      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      View all
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      Recent News

      10 Jun 2025 TCS Recognized as 2025 Databricks Delivery Excellence Partner of the Year
      05 Jun 2025 Points of Light Names TCS One of the 50 Most Community-Minded U.S. Companies
      27 May 2025 TCS Strengthens Focus in the Middle East Region with New Facility in Oman
      View all
    • Analyst recognition

      Recent recognitions

      10 Jun 2025 TCS BaNCS Positioned as a Leader in the Gartner® Magic Quadrant™ for Retail Core Banking Systems, Europe
      26 May 2025 TCS Recognized as a Leader in Managed Detection and Response Services by Everest Group
      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      View all
    • Events

      Upcoming events

      10 Aug 2025 TCS BaNCS at COBA 2025, Brisbane, Australia
      23 Jun 2025 TCS at HPE Discover Las Vegas 2025
      18 Jun 2025 Sustainability: The Evolution Driving Business Growth
      View all
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    • IoT and Digital Engineering
    • Solution

    Enhance customer experience with TCS Smart Store

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    Bringing Together IoT and Digital Engineering to Create Rich Experiences

    Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
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    TCS Bringing Life to Things Podcast: When IoT Meets New Tech
    In the debut episode of the podcast, we explore how tech like IoT and generative AI accelerate digital transformation and enterprise innovation. Tune in now.
    Podcast
    30 May 2025
    TCS and PTC Present the North America Leadership Forum 2025
    Connect with industry leaders at the event to learn how cutting-edge technologies like AI, industrial IoT, and low-code platforms drive growth and efficiencies.
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    11 Jun 2025
    Leveraging ALM Strategies for Effective Product Lifecyle Management
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    Blog
    29 May 2025

    Highlights

    • In-store customer experience is a focus area for retailers as they seek to reduce the gap between offline and online shopping, enable personalization, and enhance the overall supply chain.
    • Smart and connected technologies can address the challenges across the key business functions of retail—merchandising, stores, and supply chain.
    • TCS Smart Store empowers retailers reimagine store operations, optimize operational costs, improve productivity, and enhance the customer experience.

    In this article

    Overview   inpage
    Solution   inpage
    Benefits   inpage
    The TCS advantage   inpage
    Overview inpage
    Solution inpage
    Benefits inpage
    The TCS advantage inpage
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    In this articleinpage
    Go to top
    Overview Solution Benefits The TCS advantage

    Overview

    Stores have always been at the epicenter of retail disruption, be it the onslaught of digital or the recent pandemic.

    To compete with ecommerce giants, the present-day retailers are looking at smart sustainable facilities that are digitally enabled with smart technologies and help reduce the gap between offline and online shopping experience. Although footfalls are decreasing, retail stores remain the most important buying channel.

    Retailers are trying to adopt smart and connected technologies such as radio frequency identification (RFID), computer vision, smart cards, smart kiosks, mobile applications, automated payment, IoT, augmented/virtual/mixed reality inside the store for addressing the requirements across the key business functions of retail—merchandising, stores, and supply chain.

    Solution

    TCS Smart Store empowers retailers to reimagine store operations, optimize operational costs, secure store, improve productivity, and enhance customer experience.

    The service allows retailers to:

    • Improve customer experience: Transform the in-store experience with wayfinding or indoor navigation, personalized offers, endless aisles, click and collect, in-store returns, smart dressing rooms, immersive content delivery, scan-as-you-go, and customer journey map. 
    • Ensure inventory management: Elements such as on-shelf-availability, planogram compliance, waste prevention, electronic price updates, shelf edge ads, inventory reconciliation, gap scan are more tuned to ensure effective store inventory management.
    • Enhance associate productivity: Components such as customer engagement, store collaboration, queue management, shelf replenishment, cash reconciliation and order fulfilment are built to address the need for effective utilization of the limited staff in the retail store.
    • Enable correct ambience and environment: TCS offers temperature monitoring and control, lux monitoring and control, food temperature monitoring, central audio controls, and video signage controls.
    • Secure store: Our service helps retailers in checking self-checkout loss, theft monitoring and alerts, ensuring safety at docks, hazardous materials handling, smoke alarm management and maintenance, visitor management, and smart surveillance.
    • Manage asset effectively: Through refrigeration monitoring, HVAC monitoring, asset tracking, predictive maintenance, intelligent energy control, trolley tracking / locking, and pallet tracking, we enable effective asset management in the store.

    Benefits

    TCS Smart Store helps retailers meet rising digital demand by providing a unique shopping experience within and beyond physical stores, ensuring effective inventory management, while achieving productivity and business goals.

    • Personalized shopping experience within and beyond physical stores.
    • Integrated retail enterprise with mobile first commerce, a robust data platform, and agile digital services architecture.
    • Seamless and frictionless customer experience.
    • Mitigation of risks of data security, privacy and GDPR compliance.
    • Unified ecosystem with modularity and scalability enables large scale deployment to multiple stores with a minimal configuration.
    • Future-ready cloud agnostics technology platform swiftly addresses infrastructure demand.
    • Digital interoperability helps in delivering a harmonized customer experience across diverse shopping channels.

    The TCS advantage

    We partner with global retailers and help them become digital-first businesses.

    • Focus on in-store technology: TCS helps build differentiating capabilities through niche technologies such as image and video analytics, RFID, AR/VR/XR, multi-sensor fusion, low power short- and long-range connectivity services, integrated with cloud platform. 
    • Products and platforms: TCS solutions use the integrated power of new-age technologies through a portfolio of innovative products and platforms that include the retail optimization suite TCS BaNCSTM, TCS HOBSTM, ignioTM etc
    • Innovation ecosystem: TCS has invested in creative hubs for co-innovation such as TCS PaceTM Ports, besides collaboration with top universities and curated startup ecosystems. Our cognitive workbenches self-learn and help global retailers to accelerate their transformation into automated, intelligent, autonomous enterprises. 
    • Recognitions: TCS Smart Store has received wide recognition for its features and capabilities. TCS Smart Store won the 2021 IoT Global Award in retail, marketing, and hospitality industry segment.

    Related reading

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    IoT and Digital Engineering

    TCS Bringing Life to Things Podcast: When IoT Meets New Tech

    Podcast | 30 May 2025   Opens in new tab
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    TCS Connected Products, Platform and Servitization

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