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    TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
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    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      • India
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      • Argentina
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      • Uruguay
      • USA
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    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
    • Media kit
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  • Press releases
  • News alerts
  • Analyst recognition
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  • Media kit
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
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      • Download TCS Data Sheet
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    • IoT and Digital Engineering
    • Solution

    Enhance customer experience with TCS Smart Store

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    IoT and Digital Engineering This will open an overlay

    Bringing Together IoT and Digital Engineering to Create Rich Experiences

    Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
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    11 Jun 2025

    Highlights

    • In-store customer experience is a focus area for retailers as they seek to reduce the gap between offline and online shopping, enable personalization, and enhance the overall supply chain.
    • Smart and connected technologies can address the challenges across the key business functions of retail—merchandising, stores, and supply chain.
    • TCS Smart Store empowers retailers reimagine store operations, optimize operational costs, improve productivity, and enhance the customer experience.

    In this article

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    Solution inpage
    Benefits inpage
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    Overview Solution Benefits The TCS advantage

    Overview

    Stores have always been at the epicenter of retail disruption, be it the onslaught of digital or the recent pandemic.

    To compete with ecommerce giants, the present-day retailers are looking at smart sustainable facilities that are digitally enabled with smart technologies and help reduce the gap between offline and online shopping experience. Although footfalls are decreasing, retail stores remain the most important buying channel.

    Retailers are trying to adopt smart and connected technologies such as radio frequency identification (RFID), computer vision, smart cards, smart kiosks, mobile applications, automated payment, IoT, augmented/virtual/mixed reality inside the store for addressing the requirements across the key business functions of retail—merchandising, stores, and supply chain.

    Solution

    TCS Smart Store empowers retailers to reimagine store operations, optimize operational costs, secure store, improve productivity, and enhance customer experience.

    The service allows retailers to:

    • Improve customer experience: Transform the in-store experience with wayfinding or indoor navigation, personalized offers, endless aisles, click and collect, in-store returns, smart dressing rooms, immersive content delivery, scan-as-you-go, and customer journey map. 
    • Ensure inventory management: Elements such as on-shelf-availability, planogram compliance, waste prevention, electronic price updates, shelf edge ads, inventory reconciliation, gap scan are more tuned to ensure effective store inventory management.
    • Enhance associate productivity: Components such as customer engagement, store collaboration, queue management, shelf replenishment, cash reconciliation and order fulfilment are built to address the need for effective utilization of the limited staff in the retail store.
    • Enable correct ambience and environment: TCS offers temperature monitoring and control, lux monitoring and control, food temperature monitoring, central audio controls, and video signage controls.
    • Secure store: Our service helps retailers in checking self-checkout loss, theft monitoring and alerts, ensuring safety at docks, hazardous materials handling, smoke alarm management and maintenance, visitor management, and smart surveillance.
    • Manage asset effectively: Through refrigeration monitoring, HVAC monitoring, asset tracking, predictive maintenance, intelligent energy control, trolley tracking / locking, and pallet tracking, we enable effective asset management in the store.

    Benefits

    TCS Smart Store helps retailers meet rising digital demand by providing a unique shopping experience within and beyond physical stores, ensuring effective inventory management, while achieving productivity and business goals.

    • Personalized shopping experience within and beyond physical stores.
    • Integrated retail enterprise with mobile first commerce, a robust data platform, and agile digital services architecture.
    • Seamless and frictionless customer experience.
    • Mitigation of risks of data security, privacy and GDPR compliance.
    • Unified ecosystem with modularity and scalability enables large scale deployment to multiple stores with a minimal configuration.
    • Future-ready cloud agnostics technology platform swiftly addresses infrastructure demand.
    • Digital interoperability helps in delivering a harmonized customer experience across diverse shopping channels.

    The TCS advantage

    We partner with global retailers and help them become digital-first businesses.

    • Focus on in-store technology: TCS helps build differentiating capabilities through niche technologies such as image and video analytics, RFID, AR/VR/XR, multi-sensor fusion, low power short- and long-range connectivity services, integrated with cloud platform. 
    • Products and platforms: TCS solutions use the integrated power of new-age technologies through a portfolio of innovative products and platforms that include the retail optimization suite TCS BaNCSTM, TCS HOBSTM, ignioTM etc
    • Innovation ecosystem: TCS has invested in creative hubs for co-innovation such as TCS PaceTM Ports, besides collaboration with top universities and curated startup ecosystems. Our cognitive workbenches self-learn and help global retailers to accelerate their transformation into automated, intelligent, autonomous enterprises. 
    • Recognitions: TCS Smart Store has received wide recognition for its features and capabilities. TCS Smart Store won the 2021 IoT Global Award in retail, marketing, and hospitality industry segment.

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