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Tata Consultancy Services’ robust capabilities across the lending value chain, expansion into emerging geographies, and investments in GenAI-powered suite of digital solutions and frameworks for ESG performance are cited as key strengths.
NEW YORK I MUMBAI, January 10, 2025: Tata Consultancy Services (TCS) has been positioned as a Leader in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024.
According to the report, “TCS demonstrates a strong grasp across the entire lending services value chain, which is underscored by its steady revenue growth, even during economic downturns.” It notes TCS's expansion into emerging markets like Continental Europe and LATAM, and its shift towards a nearshore/onshore model, with significant presence of FTEs based nearshore. The report also emphasizes TCS's significant investments in developing future ESG performance frameworks, establishing geo-specific Centers of Excellence (CoEs), and innovation labs such as TCS Pace Port™. These initiatives have strengthened TCS's growth in lending services and fostered collaborations with a diverse client base, including building societies, neo banks, and credit unions.
Additionally, the report mentions TCS's efforts to expand its licenses in the US and Australia to meet the growing demand in these regions. The integration of AI into its offerings is highlighted as a key differentiator. According to the report, TCS has enhanced its suite of digital solutions with Gen AI offerings, streamlining the originations process and creating reusable frameworks that offer seamless integration, leading to cost optimization for its clients.
“The lending business landscape is highly competitive, with macroeconomic factors and regulatory rigor continuously influencing the market. It is imperative for banks to innovate and grow while building resilience in their business and optimize cost. As a partner to many global lending institutions, TCS brings the complete range of lending expertise across the value chain, asset types and lines of business. Our partnership delivers on their agenda of market leading growth, resilience and sustainability” said Susheel Vasudevan, President, BFSI Americas, TCS. “This recognition as a Leader is a testimony to our relentless focus on customer, continuous investment in building industry-leading solutions and the value we deliver to clients, helping them set new standards in lending.”
TCS is one of the leading providers of business and technology services to Lending industry for over past 23 years. TCS’ Lending operations synergized with best-in-class technology solutions & advisory services have helped re-affirm TCS’ leadership position in the industry. It serves more than 73 clients, including top global banks and non-bank lenders, and allied services with significant strategic presence in every segment of entity within the vast, diverse, and complex lending ecosystem covering retail lending, commercial lending, auto loans and Mortgages. TCS covers the end-to-end life cycle right from loan application processing, underwriting support, collateral review, adjudication support, closing & funding, loan servicing portfolio monitoring, default & arrears management, and allied services. TCS’ capability and client coverage spans technology & engineering, cognitive operations, and consulting & advisory services for lending operations across North America, LATAM, Europe, the MEA and APAC region.
Leveraging its deep knowledge of mortgage operations and technology, TCS has developed and deployed state of the art digital suite of solutions across the mortgage value chain including front end customer, broker and advisor facing solutions, middle and back-office automation solutions for loan processing, underwriting, closing and QC, end-to-end digital mortgage origination system and GenAI based mortgage solutions to helps customers expedite solution deliveries, optimize overall cost, and offer superior customer experience. TCS continues to invest in new offerings and emerging technologies such as generative AI, artificial intelligence, and machine learning to further strengthen its leadership position. This has helped our clients to reduce overall Cycle time, improve quality and minimise cost.
Its strong capability, experience, and ability to innovate makes it a preferred partner in its customers’ growth and transformation journeys.
“TCS’s strong foothold in mature markets and its expansion into APAC and Europe, along with geo-specific centers of excellence, co-innovation labs, and deep domain expertise, has bolstered its growth resilience during economic downturns in the lending operations market,” says Sahil Choudhary, Practice Director, Everest Group. “TCS’s partnerships with neo-banks, credit unions, and building societies, combined with its enhanced digital solutions, including gen AI offerings have played a key role in earning it a position as a Leader in Everest Group's Lending Services Operations PEAK Matrix® Assessment 2024.”
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.