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TCS Worldwide
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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

    Discover all solutions
  • Industries
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    • ignio™
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    • Jile™
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      22 May 2025 TCS to Steer Cloud Migration Program for Finnish Telecom Leader DNA in a Five-Year Partnership
      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
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      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      16 May 2025 TCS Named a Leader in Application Management Services by Everest Group
      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
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      • Artificial Intelligence
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      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
    Overview
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  • Products and Platforms expand here
    • TCS ADD™
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    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
      • Leadership
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    • Overview Press tab for submenu items

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
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      • Argentina
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    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      22 May 2025 TCS to Steer Cloud Migration Program for Finnish Telecom Leader DNA in a Five-Year Partnership
      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      16 May 2025 TCS Named a Leader in Application Management Services by Everest Group
      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      11 Jun 2025 TCS at UK’s Future of Utilities Summit 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      View all
    • Media kit
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  • Press releases
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
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      • Annual Report Section
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    TCS Worldwide
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    • Newsroom
    • News alert

    TCS Offers GenAI-based Solutions to Help Financial Institutions Enhance Customer Experience, Improve Reporting

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    Tata Consultancy Services’ solutions are designed to enable easy integration with core systems and help customers harness the power of Generative AI

    MUMBAI, JANUARY 23, 2025: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) a global leader in IT services, consulting, and business solutions, has enhanced its proprietary financial solutions TCS BaNCSTM and QuartzTM with generative artificial intelligence (GenAI) capabilities to help financial institutions get the best out of their data, improve their business reporting and enhance their customer experience. TCS is now working with customers, including Tier-1 Insurance companies, on two pilots and three projects for these solutions.

    The TCS BaNCS for Intelligent Experience (TCS BaNCS IX) will help customers in significantly transforming their existing customer servicing models through GenAI-enabled agents. 

    The Intelligent Insights solution from Quartz brings to the market capabilities to harness GenAI for dynamic management of data and reporting across databases, distributed ledgers, unstructured data and big data stores. 

    Despite widespread AI adoption, organizations still face challenges in effectively using their data and democratizing tacit knowledge.  Data often resides in multiple systems making it difficult to access, compile and generate insights in a timely manner. The challenges are exacerbated for banks and financial institutions that not only have to adhere to strict regulations but also ensure high quality of the underlying data being used for reporting. They need to deliver improved experiences and outcomes for the next generation of their customers, in a dynamically changing global business environment. TCS’ GenAI-enabled solutions are designed to address these strategic needs – while the Intelligent Insights solution from Quartz can integrate seamlessly with enterprise systems to help organizations get the most out of their data, and improve accuracy in business reporting, the TCS BaNCS solution for Intelligent Experience is designed to deliver a completely personalized, conversation led experience for solving customer queries.

    Vivekanand Ramgopal, President, BFSI Products & Platforms, TCS, said, “AI adoption journeys are unique for every organization. TCS has leveraged its industry expertise and enhanced its solutions with GenAI technology to address some of the challenges that customers face with data, reporting, analytics and personalization. Our solutions will help financial institutions unlock the true potential of data and leverage AI to improve the overall customer experience. We believe we have made a strong start and look forward to leveraging AI across our Products & Platforms customers.”

    Intelligent Insights solution from Quartz combines data from traditional databases, blockchain ledgers as well as unstructured data from public sources such as news feeds, creating powerful reports and dashboards that deliver multi-dimensional and strategic inputs to the user. This vastly improves the accuracy of business reports and leads to superior decision making. The solution enables business users to input queries in natural language and access dynamic, multi-dimensional and real-time reports. With the ability to train the open-source large language model (LLM) on appropriate, industry specific data models, the solution can also be deployed for customers across industry segments. Users can also access reports in templates of their choice, thus ensuring a personalized user experience. 

    TCS BaNCSTM for Intelligent Experience delivers a comprehensive suite of solutions that blend innovation, creativity, technology, and business insights to enhance customer experiences. By leveraging AI and machine learning on customer engagement data, TCS BaNCSTM IX provides real-time insights into customer behaviour, and delivers personalized recommendations and experiences. This solution also facilitates the training of open-source large language models (LLMs) tailored to the financial services industry and enterprise knowledge. It delivers targeted information through natural language queries, including email responses, thereby improving responsiveness and reducing the knowledge burden on customer service agents. Financial services companies can predict and take proactive actions to ensure positive customer outcomes and consistent results.

    In a highly competitive marketplace, TCS BaNCSTM for Intelligent Experience helps organizations boost customer satisfaction, increase loyalty, and drive growth.

    About Tata Consultancy Services (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 607,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    kimberly.solomon@tcs.com

    +91 22 67789098

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

    In the News

    1/4
    Press Releases

    TCS to Steer Cloud Migration Program for Finnish Telecom Leader DNA in a Five-Year Partnership

    Press Releases | 22 May 2025   Opens in new tab
    2/4
    Press Releases

    TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn

    Press Releases | 15 May 2025   Opens in new tab
    3/4
    Press Releases

    TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML

    Press Releases | 14 May 2025   Opens in new tab
    4/4
    Press Releases

    TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform

    Press Releases | 12 May 2025   Opens in new tab
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