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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

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      TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

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      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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    • Press Release

    Aviva Wins Model Insurer Award for Automating and Simplifying its Pensions Operations with TCS

    Share Aviva Wins Model Insurer Award for Automating and Simplifying its Pensions Operations with TCS
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    Tata Consultancy Services-built Digital Platform Processes Transactions in Real-time and Automates the End-to-end Customer Journey, Providing Enhanced Customer Experience

    LONDON | MUMBAI, August 17, 2020: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting, and business solutions organization, announced that its customer Aviva Plc has won the 2020 Celent Model Insurer Award for Legacy and Ecosystem Transformation.

    As Aviva’s strategic partner, TCS leveraged its Machine First™ Delivery Model to automate and transform the insurer’s pensions operations. The program’s agile-led methodology entailed seamless collaboration between the business sponsors and the automation team. TCS created a single adaptive and user-friendly digital platform powered by third-party Robotic Process Automation (RPA) and Business Process Management (BPM) tools, making the insurer’s operations future-proof, resilient, and sustainable. 

    This eliminated manual touchpoints and improved data exchange among different core and supporting systems. Aviva saw improved response time for customer journeys and significant reduction in customer service calls across all pension-related products. Through the new platform, Aviva will now be able to process all of their pension transactions faster and with significant improvements in response time for customer journeys, ranging from 60 percent to 99 percent.

    “At Aviva, our goal is to be best in class and it starts with a relentless focus on our customers. TCS’ Machine First approach helped us simplify our business, offer faster and superior customer experiences, and enhance operational resilience. This award is testament to our continued investment in digital technology towards building a better tomorrow for our customers,” said Ajit Dhaliwal, Global IT Platforms Director, Aviva.

    “We congratulate Aviva on this recognition from Celent for unlocking opportunities with an innovative approach to transforming their legacy core,” said Vinay Singhvi, Business Unit Head, BFSI – UK and Ireland, TCS. “With TCS’ Machine First approach, Aviva has been able to integrate fragmented processes, increase efficiency, and empower business users with data-driven insights.”

    “Globally, insurers face the challenge of running a complex system landscape and architecture stemmed from multiple mergers and acquisitions over the years. The use of a unique approach to legacy system modernization through a BPM and RPA platform helped Aviva meet their customers’ rising demands and drastically improve the customer journey,” said Nicolas Michellod, Head of Insurance, APAC and EMEA, Celent. “The unique solution implemented by TCS, helped Aviva to provide an employee-friendly insurance platform, meet the stringent enterprise security and compliance requirements and provide resiliency in changing market conditions.”

    Aviva is a leading international savings, retirement and insurance business. Our aim is to earn our customers’ trust as the best place to save for the future, navigate retirement and insure what matters most to them. Last year, we paid c.£33 billion in claims and benefits on behalf of our 33 million customers.

    We operate through five business divisions: Investments, Savings & Retirement; UK Life; General Insurance; Europe Life; and Asia Life; and focus on three strategic priorities: deliver great customer outcomes, excel at the fundamentals and invest in sustainable growth.

    Total group assets under management at Aviva group are £501 billion (as at 30 June 2019) and our Solvency ratio is 195% (3Q19). Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index. For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us

    About Tata Consultancy Services Ltd. (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 443,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.www.tcs.com.

    To stay up-to-date on TCS global news, follow @TCS_News.

    TCS Media Contacts

    Asia Pacific

    Email: charlene.lee@tcs.com 

    Phone: +65 9138 4370 

    Australia and New Zealand

    Email: kelly.ryan@tcs.com  

    Phone: +61 422 989 682  

    Benelux

    Email: Joost.galema@tcs.com

    Phone: +31 615 903387

    Canada

    Email:tia.thomas@tcs.com 

    Phone: +1 647 790 7602 

    Central Europe

    Email: anke.maibach@tcs.com

    Phone: +49 172 6615789

    Europe

    Email:mattias.afgeijerstam@tcs.com  

    Phone: +46723989188 

    India

    Email: arushie.sinha@tcs.com   

    Phone: +91 22 6778 9960 

    Japan

    Email: douglas.foote@tcs.com

    Phone: +81 80-2115-0989

    Latin America

    Email: martin.karich@tcs.com

    Phone: +569 6170 9013

    Nordics

    Email: roland.bagen@tcs.com

    Phone: +46 70 317 80 24 

    UK

    Email: peter.devery@tcs.com

    Phone: +44 20 3155 2421

    USA 

    Email: william.thomas@tcs.com

    Phone: +1 203-984-3978

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