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Dutch insurer VIVAT Verzekeringen partners with TCS to drive efficiency and enhance customer experience

 

Amsterdam, Netherlands – October 16,  2015: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, today announced that it has been selected by Dutch insurance firm VIVAT Verzekeringen to help the company deliver greater operational efficiency and enhance customer experience.

TCS will support the life insurance operations of VIVAT Verzekeringen, leveraging its extensive domain experience in servicing insurance companies across Europe, investments in technology tools and Business Process Services. This will enable VIVAT to deliver improved service quality, ensure quicker turnaround times and be better equipped to manage seasonal volume shifts.

Wendy de Ruiter-Lorx, Director - Life Business, Reaal commented, “At Reaal, one of the brands of VIVAT Verzekeringen, we understand that each customer is different; with unique requirements and expectations. We are dedicated to putting our customers at the centre of our business for which we need to be both flexible and robust. We are confident that our partnership with TCS will deliver the business agility and operational efficiency we need to deliver a great experience to all of our customers.”

Amit Kapur, Regional Director and Head, TCS Benelux commented, “Across the insurance sector, digital technologies such as mobile, social, cloud and big data are driving major changes in how customers engage with providers. There is a growing need for organizations to transform their business processes in order to deliver an enhanced customer experience and stay competitive in this new environment. We are pleased to be able to build on our partnership with VIVAT, by leveraging both TCS’ IT as well as Business Process services. This is a significant milestone for TCS in the Dutch life insurance market and we are delighted to be part of this journey.”

TCS has been present in the Netherlands and Benelux region since 1992 and has continuously invested in the market locally to deliver consistent results to its customers. The company was recently ranked first for customer satisfaction in a European-wide survey of service provider performance, conducted by Whitelane Research. TCS was also ranked as the number one Top Employer in the Netherlands in 2014 by the CRF Institute. Everest Group has also recognized TCS as a Leader in the Insurance BPO market.

About VIVAT
VIVAT NV is the holding company for, among others, SRLEV NV, Reaal Schadeverzekeringen NV, Proteq Levensverzekeringen NV, ACTIAM NV and Zwitserleven PPI NV. VIVAT NV also operates under the trade name VIVAT Verzekeringen. The subsidiaries of VIVAT Verzekeringen are also active on the Dutch market with the Zwitserleven, Zelf, Route Mobiel, Reaal, Proteq, Proteq Dier & Zorg and ACTIAM brands. A balance sheet total of € 60 billion (at the end of 2014) makes VIVAT Verzekeringen one of the larger insurers in the Netherlands. The company employs more than 3200 staff and has offices in Alkmaar, Amstelveen, Assen, Rotterdam, Utrecht and Zoetermeer. As of 26 July 2015, Anbang Group Holdings Co. Ltd., a full subsidiary of Anbang Insurance Group Co. Ltd, has been the sole shareholder of VIVAT NV. For more information please visit www.vivatverzekeringen.nl.

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT,   BPS,  infrastructure  engineering   and   assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 335,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

 To stay up-to-date on TCS news in Europe, follow @TCS_Europe. For TCS global news, follow @TCS_News.

TCS Media Contacts

Global

Email: pradipta.bagchi@tcs.com

+91 22 6778 9999

Europe

Email:  abhinav.kumar@tcs.com

+32 22821927

UK

Email: ashish.babu@tcs.com | peter.devery@tcs.com

+44 078 418 92227 | +447764 835 773

India

Email: h.ramachandra@tcs.com | shamala.p@tcs.com

+ 91 22 6778 9078 | +91 22 6778 9081

USA / Canada

Email: b.trounson@tcs.com

+1 646 313 4594

Asia Pacific

Email: sean.davidson@tcs.com

+65 9139 3668

Australia and New Zealand

Email: alex.goldrick@tcs.com

+61 (2) 8456 2800

Latin America

Email: martin.karich@tcs.com

+569 6170 9013

Nordics

Email: jirimiko.oranen@tcs.com

+358 40 756 6655

Japan

Email: douglas.foote@tcs.com

+81 080-2115-0989

Media contact / Spokesperson VIVAT Verzekeringen

Email: Elvira.bos@vivatverzekeringen.nl

+31 6 83245014