M&S Extends its Partnership with TCS as it Reshapes for Growth and Value Creation

Tata Consultancy Services to Help the Retailer Modernise its Core Business Systems with a Cloud-First and Composable Platform Strategy and Enable Continuous Innovation

PRESS RELEASE

LONDON | MUMBAI, APRIL 25, 2023: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has extended its partnership with Marks and Spencer plc (M&S), to transform the latter’s core technology stack, improve resilience and pace of innovation, and drive sustainable growth.

TCS has been a strategic partner to M&S for over a decade, helping the retailer drive numerous business-critical transformation programmes, including its journey to become a digital-first enterprise. In the next phase of this partnership, TCS will simplify M&S’ technology landscape and modernise its core business systems with a cloud-first and composable platform strategy. Leveraging its engineering talent and practices, TCS will help drive a culture of futuristic thinking and continuous innovation.

The modernisation program will help reduce technical debt, improve time to market and increase the efficiency and effectiveness of M&S’ operating model. Additionally, the transformation into a simple, agile, data-led business will accelerate M&S’ strategic priorities of delivering superior customer experience, driving online growth, leading in omnichannel and sustainability, modernising its supply chain, and expanding its global reach.

“As we move into the next phase of our transformation to reshape M&S for growth and value creation, we are delighted to extend our partnership with TCS. Together, we pivoted M&S to a digital-first business and achieved key business outcomes such as growing dotcom, driving loyalty through Sparks and realising significant cost and productivity efficiencies. Their industry advisory capabilities will help us accelerate the pace of business transformation by improving time to market; increasing the efficiency and effectiveness of M&S’ operating model; reducing technical debt; and infusing innovation for growth and value creation. This will enable us to achieve our goals of significantly increasing our active app userbase; further growing online sales volume; and building an efficient, resilient supply chain network,” Katie Bickerstaffe, Co-Chief Executive Officer, M&S PLC.

“This transformation to a simple, fast, brilliant engineering-led value delivery model is essential for our business. TCS is a strategic partner to M&S given their deep contextual knowledge, engineering talent and deep innovation capability,” Jeremy Pee, Chief Digital and Technology Officer, M&S PLC.

“As the long-standing transformation partner of M&S, we are fully vested in their purpose and belief that a simplified organisation with a culture of customer centricity and continuous innovation will help them drive sustainable growth in market share, sales, and profit. We are truly delighted to continue and enhance our relationship with them. Our priority is to modernise key enablers and build a high-performance culture that can unlock growth by harnessing the power of their global brand,” Shankar Narayanan, President, Retail Cluster, TCS.

ABOUT TATA CONSULTANCY SERVICES (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 613,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $25.7 billion in the fiscal year ended March 31, 2022, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com

TCS media contacts

Corporate Communications & India

corporate.communications@tcs.com

saxena.kritika@tcs.com

+91 22 6778 9999

shreya.bhandary@tcs.com

+91 22 67789098 

Asia Pacific

y.tham@tcs.com

+65 9720 9005

Canada

tiffany.fisher@tcs.com

+1 416 456 7650

Latin America

alma.leal@tcs.com

+521 55 2095 6098

Australia and New Zealand

francesca.newby@tcs.com

+61 414 902 440

Europe

roland.bagen@tcs.com

+46 70 3178024

Japan

douglas.foote@tcs.com

+81 80 2115 0989

Middle East & Africa

pragya.priyadarshini@tcs.com

+971 528656700

UK

priyanka.mehta@tcs.com

+44 7921493382

USA

andrew.corcione@tcs.com

+1 646 617 8221

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We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

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TCS works hand in hand with world-leading investors.

Global knowledge. Local support

M&S Extends its Partnership with TCS as it Reshapes for Growth and Value Creation

PRESS RELEASE

ABOUT TATA CONSULTANCY SERVICES (TCS)

TCS media contacts

Corporate Communications & India

Asia Pacific

Canada

Latin America

Australia and New Zealand

Europe

Japan

Middle East & Africa

UK

USA

Transformation starts here

Find out more

Where adaptability meets advantage

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

PRESS RELEASE

ABOUT TATA CONSULTANCY SERVICES (TCS)

TCS media contacts

Corporate Communications & India

Asia Pacific

Canada

Latin America

Australia and New Zealand

Europe

Japan

Middle East & Africa

UK

USA

In the News

Transformation starts here

Find out more

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