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Scotland’s Leading Credit Unions Celebrate Two Years of going Operational on TCS BaNCS


Mumbai, July  29, 2014: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions organization, announced that its customer, CUSSCO, a co-operative venture founded by Scotwest Credit Union & Capital Credit Union in Scotland, is celebrating two years of strategic IT transformation leveraging the TCS BaNCS universal financial services platform.

When credit unions in the region were looking for a modern core banking platform to help them become more agile, competitive and deliver greater value to their members, CUSSCO embarked on a transformation project involving a modern, digital solution delivered via a shared services model. 

Marlene Shiels - CEO, Capital Credit Union, said, “TCS Financial Solutions has always instilled us with confidence with their constant and continuous commitment to the project. The deployment involved a complete IT systems replacement allied with significant changes in workflows and processes, enabling rapid launch of new products, automated processes and full digital access that has helped us reduce operating costs to a great extent. We currently have 7,000+ members who use the online banking channel and with 35% of loan applications arriving through our website, since the solution went operational. This has enabled us to divert previously allocated resources from this function to other areas and better serve our members.”

Kenny MacLeod - CEO, Scotwest Credit Union, said, ”With improved access to their funds through a full-service web presence, our 18,000+ members now enjoy 24/7 online access to their credit union accounts resulting in 50% of loan applications coming through our website. With the system hosted and fully managed by TCS Financial Solutions, we are able to benefit from this shared model in the form of significant savings in time and costs.”

TCS BaNCS deployed its modular, easily configurable, integrated solution at CUSSCO, thereby, increasing speed to market in launching attractive products and enhancing customer experience. The system provides seamless online access for CUSSCO members, enabling them to view and transact on their accounts on a real-time basis. All solutions offered are integrated seamlessly to process online requests from members 24/7, with browser-based user interfaces facilitating access anywhere, anytime. TCS and CUSSCO are at present working together to further enhance member experience by introducing mobile banking. 

With this deployment, the credit unions have been able to expand and serve a larger and diverse customer base through modern features such as quick member on-boarding, time processing and enhanced scalability to meet the future demands of the market. CUSSCO has not only realized cost savings with these capabilities but also has taken the first landmark move of creating a delivery vehicle through the implementation of TCS BaNCS to help gain a competitive edge in the market. With the benefits that CUSSCO has achieved, TCS BaNCS has proven to be a solution that can provide the much necessary fillip to the UK credit union market.

As part of their cooperative ethos, Scotwest Credit Union & Capital Credit Union formed CUSSCO to deploy and deliver TCS BaNCS from TCS Financial Solutions. The CUSSCO secondary cooperative allowed for a single contractual framework and an overall implementation, meaning that both credit unions reduced their costs and benefited from collaborative thinking on system developments. The key deliverables from CUSSCO were the development of the dividend and payroll deduction facilities within the off-the-shelf solution. Now that these are in place, other credit unions can benefit from CUSSCO’s ground breaking work.

About TCS Financial Solutions
TCS Financial Solutions is a strategic business unit of Tata Consultancy Services. Dedicated to providing business application solutions to financial institutions globally, TCS Financial Solutions has compiled a comprehensive product portfolio under the brand name of TCS BaNCS. Our mission is to provide best–of-breed solutions that drive growth, reduce costs, mitigate risk and offer a faster speed-to-market for our clients. With a global customer base of more than 280 institutions operating in over 80 countries, TCS Financial Solutions deliver state-of-the-art software solutions for the banking, insurance and capital markets industries worldwide. For more information, visit us at

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPSinfrastructure,  engineering and assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 300,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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