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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

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      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
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      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
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      • Quartz™ – The Smart Ledgers™
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  • Who we are
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Want to be a global change-maker? Join our team.

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      Join us
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      Find the latest news about TCS in our Newsroom

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      Discover more
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      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      Tata Consultancy Services Limited
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    TCS Worldwide
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    • Press Release

    TCS’ Conversational AI Platform, Conversa™, Recognized for its Advanced Technology Capabilities by Celent

    Share TCS’ Conversational AI Platform, Conversa™, Recognized for its Advanced Technology Capabilities by Celent
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    Tata Consultancy Services’ Conversa’s Strong, Intuitive No-Code Dialog and Workflow Design and Secure, Enterprise-Ready Integration to TCS BaNCS Product Portfolio, Cited as Key Strengths

    NEW YORK | MUMBAI, April 06, 2022: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) announced that TCS Conversa™, its conversational AI platform, has been designated as a Technology Standout among Retail Banking Intelligent Virtual Assistant (IVA) Platforms by Celent[1].

    In an assessment of 10 IVA platforms, TCS Conversa was recognized for its advanced technology capabilities and breadth of functionality. According to the report, TCS has seamlessly embedded IVA capabilities with TCS BaNCS™, a positive step towards democratization of AI. It calls Conversa a strong contender for TCS BaNCS clients seeking to deploy conversational AI. The report also highlights TCS’ robust vision for Conversa and a full pipeline of product enhancements that are in the works.

    Drawing attention to its strong functional capability, the report mentions Conversa’s natural language reasoning capability, no-code-dialog design and workflow as being out-of-the-box. It says that clients rated TCS favorably overall, and in terms of functionality, appreciated the conversation/dialog design features and technology-wise, ease of system maintenance was scored the highest.

    The report goes on to say that as a systems integrator TCS has implemented many competitive IVA platforms. It mentions the global availability of Conversa, its multiple language and currency support and the tight integration with TCS BaNCS product portfolio as key strengths.

    “Conversational AI is the future of customer experience and financial services firms want to unlock its full potential. They want powerful, next-generation bots that can process complex queries with a humanized approach. TCS Conversa, a feature-rich advanced AI platform, helps BFSI enterprises transform operations, while enabling personalized and highly interactive customer experience,” said K Krithivasan, Business Group Head, Banking, Financial Services, and Insurance, TCS. “This recognition is a reflection of our vision, market-leading capabilities in AI and wide adoption of our advanced solutions like Conversa.”

    TCS Conversa is a secure, enterprise-ready, and domain rich conversational platform for organizations to quickly enable an intelligent conversational assistant for new and existing customer interfaces via chat and voice medium. It supports both on-premise and cloud availability with container support (private, public, hybrid, and SaaS).

    The platform provides business friendly low-code flow orchestration as part of the administration portal for segregation of business logic from technology integration. It enables quicker multi-language configuration and business logic reuse across over 22 supported languages with pre-configured industry knowledge bases. TCS Conversa provides full-fledged and customizable conversation analytics and reports for both business and operation users.

    It also provides ready-to-market adapters with a configure-once-enable-many feature for all the popular channels – voice devices (Alexa, Google Home), social (Facebook, Twitter), collaboration (SMS, Whatsapp, Slack, Hangout Chat, Sametime, Skype, Line, Wechat, Google Assistant, Telegram, MS Teams, Cisco Teams), IVR (Amazon Connect, Twilio Voice, Cisco, Genesys), and digital human (Uneeq).

    According to Bob Meara, Senior Analyst, Celent, “Digitization is fueling the adoption of intelligent virtual agents built on conversational AI down the market. In retail banking, IVAs are being deployed for creating highly efficient and engaging experiences while driving productivity. A feature-rich, easily deployable platform that provides diverse support capabilities, interactive channel adapters and on-premise hosting, we find Conversa to be a leading solution for retail banks. This Celent recognition is based on the platform’s functionality, geographic availability, technology and integration capability and customer feedback.”

    “TCS leverages its expertise in AI along with investments in innovation and intellectual property to help financial institutions maintain their competitive edge ahead of technology advancement. Our comprehensive portfolio of AI services and solutions is helping our clients reimagine customer experience, improve productivity and achieve operational excellence,” added K Krithivasan.

    About Tata Consultancy Services (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 556,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com

    [1] xCelent Awards 2022: Retail Banking Intelligent Virtual Assistant (IVA) Platforms, Bob Meara, Celent, March 10, 2022

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    kimberly.solomon@tcs.com

    +91 22 67789098

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    kelly.ryan@tcs.com

    +61 422 989 682

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    james.sciales@tcs.com

    +1 917 981 7651

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