TCS France Ranks #1 in Customer Satisfaction in Independent Survey

Tata Consultancy Services Topped the Charts for Transformative Innovation, Business Understanding and Service Delivery Quality in Survey of French CXOs

PRESS RELEASE

PARIS | MUMBAI, January 23, 2023: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been ranked number one in customer satisfaction in France for the fourth consecutive year, in an independent survey of CxOs of the country’s top IT spending organizations.

The Whitelane Research 2022 IT Sourcing Study, conducted in cooperation with Timspirit, surveyed 165 business leaders, covering 480 IT contracts. TCS received an overall satisfaction score of 87% (+3% vs 2021), 16 percentage points higher than the industry average. TCS also ranked highest in 6 of the 8 performance indicators defined by Whitelane:

Transformative innovation (80%, 13 percentage points higher than the average)
Business understanding (90% 13 percentage points higher than the average)
Service delivery quality (90%, 15 percentage points higher than the average)
Sustainability (85%, 19 percentage points higher than the average)
Account management quality (90%, 14 percentage points higher than the average)
Price level (85%, 16 percentage points higher than the average)

“We are truly delighted to be ranked number one for customer satisfaction once again by French CxOs. Our continuous investments in local talent development, research and innovation, and intellectual property have helped us meet the evolving business and technology needs of French enterprises and become their preferred partner for growth and transformation,” said Rammohan Gourneni, Country Head, TCS France.

“In a fast-changing business environment Tata Consultancy Services continues to hold the top position in our extensive Customer Satisfaction survey based on the rankings of business leaders in France for the 4^th time in a row. TCS’ consistency in reaching such a high customer satisfaction score demonstrates their constant focus on building lasting relationships with their customers and their innovation approach,” said Jef Loos, Head of Sourcing Research Europe, Whitelane Research.

Present in France since 1992, TCS currently partners with over 80 leading French corporations in their growth and transformation journeys, including 18 of the CAC40. Over the past few years, TCS has made sustainable investments in France and opened three delivery centers in the country – Paris-Suresnes, Lille and Poitiers, offering customers local support and access to TCS’ deep technology and domain expertise.

Whitelane Research is an independent organization which conducts extensive European IT sourcing studies, as well as hosts events across the continent. In addition to publishing its annual Europe-wide report, Whitelane Research also publishes individual country-specific reports throughout the year.

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 613,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $25.7 billion in the fiscal year ended March 31, 2022, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com

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