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Report cites Tata Consultancy Services’ standing as a credible Managed Services provider combined with ignio™ as Strengths

MUMBAI, August 27, 2018: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading IT services, consulting and business solutions organization, has been recognized as a Leader in the Everest PEAK Matrix™ for IT Infrastructure Services Automation.

The report recognizes TCS’ standing as a credible managed services provider combined with its cognitive automation product – ignio™. It reports  increased customer satisfaction levels with ignio™ and also highlights TCS’ Machine First Delivery Model (MFDM™) that helps enterprises embrace risk and accelerate their business processes.

Enterprises are reimagining their IT Infrastructure Operations to support their Business 4.0 transformation journeys. Customers are increasingly deploying automation and AI to make their core IT infrastructure agile, flexible and self-healing,” said PR Krishnan, EVP and Global Head, Enterprise Intelligent Automation and Artificial Intelligence Unit, TCS. “This recognition as a Leader for the second consecutive year is a reflection of our vision and strategy, commitment towards research and innovation, capabilities in intelligent automation and AI, and our high customer satisfaction levels.”

TCS is helping leading corporations across the world transform their workplaces and embrace a cloud-first strategy to modernize their IT infrastructure and make it easily available, more reliable, and highly flexible to meet dynamic business needs. TCS offers an end-to-end infrastructure services portfolio consisting of service desk, workplace transformation, agile data center offerings such as Disaster Recover Automation, Data Center Batch and Workload Automation Services, TCS Openstack IaaS, cloud advisory services, hybrid strategy and roadmap definition, assessment, deployment and implementation, workload migration and hybrid managed services.

Having pioneered the industrialized model of IT services delivery leveraging high levels of automation, TCS is now at the vanguard of unleashing the next wave of productivity gains with its Machine First Delivery Model (MFDM™) that enhances customer experience by automating end-to-end services with artificial intelligence and machine learning. In addition to partnering with leading automation product vendors for automating parts of the customer’s process chain, TCS deploys its own cognitive automation platform ignio™ to transform customers’ diverse and complex IT infrastructure landscape into highly-resilient, self-healing stacks. 

At the core of the company’s Enterprise Intelligent Automation framework is the use of cognitive technology to deliver intelligent IT Operations. This includes monitoring tools, command center (application and infrastructure), runbook automation, service desk automation, and workplace and EUC automation. The other two pillars of this framework are

  • Intelligent Process Automation: Use of cognitive and AI-based solutions for business value chain automation in the BPS domain
  • Application Services Automation: DevOps tool chain, application lifecycle automation, test automation, and intelligent assurance

“The combination of automation, analytics, and AI has the potential to help establish a business-aligned IT infrastructure that can autonomously adapt to the dynamic needs of digital businesses and, as a result, eliminate the need for significant oversight or bandwidth. TCS has built a strong IT infrastructure services automation value proposition by bringing together its Machine First Delivery Model™ (driven by its Business 4.0™ vision), extensive managed services experience, and ignio™, its proprietary cognitive automation solution. Clients have specifically appreciated TCS’ ability to showcase committed year-on-year cost reduction and productivity improvements by providing coverage across a wide range of use cases,” said Ashwin Venkatesan, Practice Director, ITS Research, Everest Group Research.

“Our machine-first doctrine backed by a comprehensive set of cognitive solutions, investments in intellectual property, alliances with leading technology providers and our customer-centric approach is helping us transform our customers’ IT infrastructure landscape and deliver measurable business benefits,” added PR Krishnan.

About Tata Consultancy Services Ltd. (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at

To stay up-to-date on TCS news in North America, follow @TCS_NA. For TCS global news, follow @TCS_News.

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