Research identifies TCS as a leader in customer operations for the utility sector
LONDON |MUMBAI, May 21, 2015: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, today announced that it has been recognized as a leader in IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations 2015 Vendor Assessment.
TCS’ extensive experience and expertise, effective engagement model, growth strategy and technological innovation were identified by the IDC MarketScape as particularly strong. The company’s investments in helping customers take advantage of digital transformation, especially in the customer experience, also contributed to the award of this accolade.
The report evaluated fifteen top service providers across a number of capability and strategy measures such as being able to offer a roadmap, portfolio strategy, customer base, engagement capability, pricing model, investment, and growth strategy.
“TCS has quickly become a strong player in the utilities market, with deep knowledge, extensive experience, solid delivery methodologies and execution frameworks, and a balanced offshore approach. The growth of TCS' Utility Business — both in terms of revenue and client base, as well as its geographic footprint — is a testament to this,” commented Roberta Bigliani, EMEA Director, IDC Energy Insights. She added that, “According to clients, TCS is highly effective in its engagement model, in which commitment, sponsorship, consistency and transparency are the most distinctive features. It is also recognized for its investment in knowledge development, designed to help clients with their transformation journey.”
Sudheer Warrier, Vice President and Global Head, TCS Utilities Business, said, “I am extremely pleased that IDC MarketScape after an extensive assessment has positioned TCS as a leader in the area of Utility Customer Operations. We are making significant investments in this area to help our customers reimagine their business and transform into a “responsive utility” leveraging digital technologies. Our customer offerings are based on a solid foundation of IT and business process services to bring in the efficiencies and accuracy in operations. This recognition by IDC MarketScape is a testament of how our utility customers see value in the partnership with TCS. This also demonstrates our expertise and experience globally.”
About Tata Consultancy Services’ Utilities
With over two decades of experience in the Utilities industry, TCS partners with more than 90 energy and utility organizations across the globe, supporting more than 75 million water consumers, 70 million electricity consumers, and 20 million gas consumers. With 7000 + dedicated consultants we offer an integrated suite of services and domain led solutions across the electricity, gas, and water utility value chain.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 324,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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