Tata Consultancy Services’ Balanced Mix of Service Offerings Makes It a Good Choice for Long-Term Transformation Partnerships, Says Report
NEW YORK | MUMBAI, September 9, 2019: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been named a Leader in the 2019 IDC MarketScape for Worldwide Digital Transformation Service Providers for Utilities[1].
The IDC MarketScape assessed 17 global service providers on a range of parameters across two dimensions: capabilities and strategies. These parameters included depth and breadth of service offerings, customer satisfaction, market adoption, value creation, offerings strategy, partnerships, and innovation. According to the report, a balanced mix of consulting, systems integration, application development, and outsourcing makes TCS a good choice for long-term partnerships in the domain of DX, and that this is reflected in utility customers' solid perception of the company's service delivery and customer service quality.
“We have been leveraging our Business 4.0™ thought leadership framework and deep contextual knowledge to help our customers reimagine their business models, tap into new revenue streams and enhance customer experience. At the same time, we are transforming their core to give them a leaner, more agile and intelligent operations stack that enables faster innovation,” said Sudheer Warrier, Global Head, Utilities Business, TCS. “This leadership position is a recognition of the sustained investments we have made in building deep capabilities in the Utilities domain, in research and innovation, and the resultant market success we have seen.”
TCS has been partnering with leading utilities across the world to help them pursue their growth and transformation programs, innovate, and optimize their operations using next generation technologies. The company’s differentiated offerings and strong relationship focus have helped it achieve spectacular market success and build up a large global footprint in the Utilities sector in a relatively short time.
TCS offers utilities a full suite of services spanning consulting and system integration, digital transformation, and cognitive business operations. A dedicated Utilities Transformation and Innovation group continually looks at business problems specific to the Utilities domain, and designs innovative solutions such as connected assets or a connected workforce, that harness the combinatorial power of emerging technologies such as artificial intelligence, Internet of Things and cloud to fully digitize and transform the utilities value chain.
With customer retention becoming a top strategic priority for utilities, TCS’ holistic approach to customer journey orchestration has resulted in differentiated outcomes for customers. The company provides a comprehensive portfolio of services and offerings around personalized experience management spanning digitalization strategy, design, front office transformation, analytics and insights, digital marketing, and customer service.
Customers have been engaging TCS to scale up their innovation programs, leveraging its extensive investments in domain-specific research and innovation that have resulted in intellectual property around asset performance, connected home and vegetation management. Additionally, TCS’ Co-Innovation Network, consisting of technology companies, start-ups and academia, provides a ready ecosystem for utilities to plug into.
“Our customer-centric strategy and deep domain knowledge have helped us build out a comprehensive set of offerings tailor-made for utilities embarking on a digital transformation journey and helped us emerge as an integrated and holistic provider of transformational services across the entire utilities value chain,” added Sudheer Warrier.
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About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 436,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $20.9 billion in the fiscal year ended March 31, 2019 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.
[1] IDC MarketScape: Worldwide Digital Transformation Service Providers for Utilities 2019 Vendor Assessment, doc # EUR144397319, July 2019
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