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Delivers on its promise of “Experience Certainty” to clients across Sweden, Finland, Norway and Denmark; Dominates industry in customer satisfaction, significantly ahead of all other vendors on Quality, Flexibility, Risk and Innovation
Mumbai, May 11, 2010: Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS), a leading global IT services, business solutions and outsourcing firm, was today ranked as the number one player in the Nordic region on major key performance indicators surveyed in EquaTerra’s Nordics Service Provider Performance Study 2010.
The report is an annual outsourcing vendor performance survey completed by CIOs and CxOs representing the top 220 Nordic companies in terms of their IT spend and ranked 16 leading service providers in the region based on client feedback. “This report is one of the most comprehensive independent surveys of IT decision makers in the Nordic region and therefore of high relevance to the market. We are honoured by the recognition accorded to us by our clients and are committed to continuing working with them as their partner of choice.” said Amit Bajaj, Director of the Nordic and Baltic region at TCS.
Tata Consultancy Services had the highest industry score on all major Key Performance Indicators including Customer Satisfaction, Quality, Flexibility, Innovation, Risk and Transition Management. The company attained a general satisfaction rate of 85 percent. (A significant 11 percentage points higher than the number two player as well as the average industry level satisfaction which stood at 66%). In terms of meeting expectations (delivering on what was promised) TCS ranked first again at 83% (versus the second ranked at 71% and industry average of 64%) demonstrating the company’s leadership in bringing “certainty” of results to its clients.
“This is a very strong performance by TCS. The company achieved excellent results in all KPIs and the highest score ever in the recommendation index (93%) – the KPI that measures how likely the respondents are to recommend vendors to their peers,” said Jef Loos, Director at EquaTerra.
TCS has been operating in the Nordic region for over 20 years and has over 3000 consultants servicing more than 75 Nordic clients, including leading companies such as ABB. “After rigorous evaluation, early this year we selected TCS as our outsourcing partner for SAP, Microsoft and Legacy platforms in Northern Europe. TCS was able to successfully complete the transition from outgoing vendor in a very short period of eight weeks with zero disruption to business activities. By using TCS’ industrialized service delivery approach we are able to improve our service levels to business while reducing cost and increasing the flexibility to meet changing business demands,” says Jens Nielsen, CIO at ABB, responsible for Northern Europe and Central Asia. “Most importantly, having TCS as a partner we trust them to take complete accountability of managing our IT landscape allowing me and my team to focus our efforts in partnering better with business.”
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com
IT survey on trends and satisfaction based on perception from end-user clients. The report is focused on top 300 IT spending companies in all sectors. In order to be ranked in the report, service providers must meet two criteria: minimum eight client evaluations and the client base evaluated per service provider must represent 2/3 annual outsourcing revenue of the Service Provider. Total confidentiality is guaranteed for participants and the data is collected via a web based survey. Most participants are CIO, CFO, CXO or immediate direct reports with decision making responsibility. For more information, visit www.equaterra.com
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