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    TCS is here to make a difference through technology.

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    • Overview

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Cloud
      • Cognitive Business Operations
      • Consulting
      • Cybersecurity
      • Data and Analytics
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    Overview
  • Industries
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    • Communications, Media, and Information Services
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  • Services
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    • Cognitive Business Operations
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    • Network Solutions and Services
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    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
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    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
    • About Us
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Sports Sponsorships
      • Alliances
    • Leadership
    • In the news

      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
      View All
    • Events
    Overview
  • About Us
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  • In the news
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    • Overview

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    • Global studies
    • Topics
      • Insights
      • Metaverse
      • Sustainability
      • Cybersecurity
      • AI & ML
      • Blockchain
      • Cloud
      • Future of Work
      • Health & Wellness
      • IoT
      • Data Analytics and Storage
    Overview
  • Customer Stories
  • Perspectives
  • Global studies
  • Topics
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    • Metaverse
    • Sustainability
    • Cybersecurity
    • AI & ML
    • Blockchain
    • Cloud
    • Future of Work
    • Health & Wellness
    • IoT
    • Data Analytics and Storage
    • Overview

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
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    Overview
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more
    • Management Commentary
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    TCS Ranked Number One in Customer Satisfaction and Business Understanding by Leading UK Companies

     

    Tata Consultancy Services Was Positioned Highest with an Overall Satisfaction Score of 85 Percent in a Nationwide Survey of 250 CxOs of Top IT Spending Enterprises by Whitelane Research

    LONDON | MUMBAI, June 14, 2021: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, has been ranked Number One in customer satisfaction in the UK in an independent survey of leading enterprises by Whitelane Research, for the sixth time. TCS’ customer satisfaction scores were 11% higher than other large IT consultancies in the UK.

    The survey ranked 34 IT and cloud service providers based on responses from 250 CxOs of the largest IT spending organisations in the UK, based on their performance, customer satisfaction levels and delivery quality. It evaluated over 600 unique IT sourcing relationships as well as more than 800 cloud sourcing relationships.

    TCS was ranked at the top position by customers in the UK with an overall satisfaction score of 83%, significantly ahead of the average score of 72%. Among the 9 key performance indicators, TCS was ranked number one in business understanding, scoring 80% (vs an average of 75%) and in-service delivery quality, scoring 83% (vs an average of 73%). Additionally, TCS scored 68% in innovation and 69% in proactivity, 6% and 2% above average respectively.

    The independent survey also measured customer satisfaction by IT domains, in which TCS was named number one in application development, maintenance and testing (83%), data centre, managed infrastructure and hosting (88%) and end-user services (85%), well above the industry average by 9%, 19% and 15% respectively.

    “We have been partnering with leading enterprises in the UK, helping them achieve their growth and transformation aspirations, leveraging our deep contextual knowledge, investments in innovation and intellectual property, and expertise in digital technologies,” said Amit Kapur, Country Head, TCS UK and Ireland. “We are delighted to receive this recognition from an independent third-party organization. It reflects our customer-centricity and the dedication of our employees.”

    “This is a great achievement for TCS as it achieves top IT Services Provider in the UK for the sixth time,” commented Jef Loos, Head of Sourcing Research Europe, Whitelane Research. “The last year has brought great change and challenge for every kind of business. The role of IT service providers such as TCS remains integral to supporting businesses through this ongoing period of uncertainty and helping them to succeed in this new world of work.”

    TCS is among the largest IT service providers in the UK with roughly 19,000 employees and is a significant contributor to the UK economy and to local community initiatives across the country. TCS was recently listed among the top 25 Best Companies to work for in the UK and among the Best Companies in the Consultancy Sector.

    About Tata Consultancy Services (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 488,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

    To stay up-to-date on TCS global news, follow @TCS_News.

    TCS Media Contacts

    Asia Pacific

    Email: charlene.lee@tcs.com

    Phone: +65 9138 4370

    Australia and New Zealand

    Email: Kelly.ryan@tcs.com

    Phone: +61 422 989 682

    Benelux

    Email: Joost.galema@tcs.com

    Phone: +31 615 903387

    Canada

    Email: tia.thomas@tcs.com

    Phone: +1 647 790 7602

    Europe

    Email: mattias.afgeijerstam@tcs.com

    Phone: +46723989188

    India

    Email: vanshika.sood@tcs.com

    Phone: +91 22 67789098

    Email:  saxena.kritika@tcs.com

    Phone: +91 22 6778 9999

    Middle East & Africa

    Email: s.hasneen@tcs.com

    Phone: +00971567471988

    Japan

    Email: douglas.foote@tcs.com

    Phone: +81 80 2115 0989

    Latin America

    Email: martin.karich@tcs.com

    Phone: +569 6170 9013

    Nordics

    Email: roland.bagen@tcs.com

    Phone: +46703178024

    UK

    Email: peter.devery@tcs.com

    Phone: +44 20 3155 2421

    USA

    Email: william.thomas@tcs.com

    Phone: +1 203 984 3978

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