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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
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      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • Healthcare
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      • TCS Interactive
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    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
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    • ignio™
    • TCS iON™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
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    TCS Ranked #1 in Customer Satisfaction by European Companies

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    Tata Consultancy Services Was Positioned Highest in Europe for Eighth Consecutive Year in Survey of 1,700 CxOs of Top IT Spending Enterprises by Whitelane Research

    AMSTERDAM | MUMBAI, February 10, 2021: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction across Europe in an independent survey of CxOs of top IT spending organizations by Whitelane Research.

    Whitelane Research’s 2020/2021 IT Sourcing Study ranked 30 IT service providers based on responses from close to 1,700 CxOs and senior decision makers. It investigated over 4,050 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs) along service delivery, relationship, commercial and transformation.

    This infographic shows an European map with geographies where TCS was ranked #1 including the UK, Nordics, Netherlands, Belux, France, Germany & Austria, Switzerland. It also shows rankings for TCS across 1) #1 in Service Delivery Quality – 82% 2) #1 in Cloud Capability - 81% 3) #2 in Account Management – 83% 4) #2 Proactivity - 73% 4) #2 in Innovation – 71% 5) #3 in Business Understanding – 79%; along with the average rankings which are lower. It also show satisfaction by IT Domain across 1) #1 in Application development maintenance and testing - 80% 2) #1 in Infrastructure Services - 83% 3) #1 in End User Services – 79% with average scores that are lower. It also recreates a quote from Jeff Loos, Whitelane Research, which is duplicated later on the page.

    TCS was ranked number one in the poll for the eighth consecutive year, with an increased overall satisfaction score of 82 percent compared to the industry average of 72 percent. TCS demonstrated strong results across multiple dimensions:

    • By IT domain: #1 in all IT domains – application development, maintenance, and testing; data center, managed infrastructure, and hosting; and end-user services

    • By KPI: Topped the ranking in service delivery quality, cloud capability, contractual flexibility, and price level

    • By Annual Contract Value: #1 in customer satisfaction in both small and large contracts (annual value <€5 million and >€5 million respectively)

    • By Industry: #1 in financial services, energy and utilities, retail, and transportation & logistics

    “We pride ourselves on our customer-centric approach, so it is heartening to receive this recognition from our European customers. It is a testament not only to our dedication to them but also to our investments in innovation, our comprehensive portfolio of intellectual property, and the commitment of our fantastic employees,” said Sapthagiri Chapalapalli, Head, TCS Europe. “The pandemic and its aftermath have been challenging for all of us for various reasons, but there are also positives to be taken away from the experience. Our Secure Borderless Workspaces™ model not only helped customers keep their mission-critical operations running, but also accelerated their transformational journeys while ensuring the safety of their workforces and ours. This has brought us closer to our customers, further strengthening our mutual trust and deepening our relationships.”

    “TCS has been a Takeda partner for four years and has supported our digital transformation initiatives for the last 18 months,” said Hansjoerg Magalhaes, Global Product Manager, ERP Commercial & Supply, Takeda. “During Takeda’s ‘EDGE’ (Enhanced Digital Global Experience) project, which connects service innovation and cutting-edge digital technologies with a factory development model, we have enjoyed a true end-to-end partnership with TCS that has enabled us to take advantage of their in-depth domain knowledge, including design innovation, business consulting, product strategy, and technology implementation. Based on our experience with TCS, we are not surprised they have ranked number one once again in the Whitelane Client Satisfaction Survey. Well deserved!” 

    “Being one of the most sustainable mode of transport, railways play a significant role in addressing sustainability challenges related to the growing demand for transportation. To be an attractive alternative and deliver on changing customer demands, digitization is crucial for us,” said Guido Lemeire, CEO Ypto and CIO, SNCB/NMBS. “TCS brought us the technical expertise we needed and combined that with their vertical expertise on the railway industry. Driving such a profound transformation in our complex, vital organization is very impressive. They very much deserved this important recognition in customer satisfaction.”

    “Tata Consultancy Services has ranked number one in our extensive Customer Satisfaction survey for eight consecutive years across Europe,” said Jef Loos, Head of Sourcing, Whitelane Research. “This permanence at the very top serves as proof of their dedication and long-term engagement to the European market. Throughout what has been a very challenging environment for all organizations, TCS showcased their capabilities, flexibility and agility in supporting their clients in their digital transformation efforts regardless of the situation. They have more than proved to be the reliable, innovative and trusted digital partner customers are looking for.”

    TCS helps leading European customers drive their growth and transformation initiatives. Since its first European customer engagement in 1975, TCS’ business in the region continues to grow ahead of the market. It currently provides technology solutions and products to more than 350 European clients across the region. The company is committed to the philosophy of building sustainable, purpose-driven businesses that are rooted in the community. For the last several years, TCS has been named a Top Employer in Europe by the Top Employers Institute. In addition, it is investing in education and currently works with over 250 schools and universities across Europe to develop the digital skills and capabilities needed for the workforce of the future.

    Whitelane Research is an independent organization which conducts extensive European IT sourcing studies, as well as hosts events across the continent. In addition to publishing its annual Europe-wide report, Whitelane Research also publishes individual country-specific reports throughout the year.

    About Tata Consultancy Services Ltd. (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 469,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.

    To stay up-to-date on TCS global news, follow @TCS_News. 

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    kimberly.solomon@tcs.com

    +91 22 67789098

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    kelly.ryan@tcs.com

    +61 422 989 682

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    james.sciales@tcs.com

    +1 917 981 7651

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    IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park

    Press Releases | 02 May 2025   Opens in new tab
    3/4
    Press Releases

    TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer

    Press Releases | 30 Apr 2025   Opens in new tab
    4/4
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    TCS Sponsored Marathons Generate $2.25 Billion for Local Economies and Spark $279 Million in Donations to Charity; Boosts the TCS Brand Globally

    Press Releases | 24 Apr 2025   Opens in new tab

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