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    Where adaptability meets advantage

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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
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      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
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    • About Us Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

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      01 Dec 2025 TCS at AWS re:Invent 2025
      11 Nov 2025 TCS Energy Forward Forum 2025
      04 Nov 2025 Meet TCS at World Drug Safety Congress Americas 2025
      View all
    • Analyst Recognition

      Recent recognitions

      18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
      17 Sep 2025 TCS Positioned as a Leader in Net-Zero Consulting Services by Everest Group
      08 Sep 2025 TCS Named Leader in Supply Chain Transformation Services for Retail and CPG by Everest Group
      View all
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    • Seize the future Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    TCS and Virgin Media O2 Win the GSA Professional Award 2022

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    Tata Consultancy Services and Virgin Media O2 were Recognized for Building a Future-Ready IT Infrastructure that Resulted in Better Connectivity and Superior Customer Experience

     

    LONDON | MUMBAI, February 01, 2023: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) and Virgin Media O2 have won the GSA Professional Award 2022 in the category Customer Experience Team of the Year. The award recognizes the transformative initiative towards building a cloud-native, resilient, future-ready IT infrastructure for Virgin Media O2.

    To meet its brand promise of 'Every Day, Better Connected,' Virgin Media O2 envisioned faster, higher-capacity networks and enhanced coverage in the remotest of areas with a relentless focus on integration at pace and accelerating its digital transformation.

    The network operator selected TCS as its transformation partner to re-engineer its IT infrastructure for resilient and always-on communications service. TCS helped Virgin Media O2 reimagine the end-to-end customer journey from point-of-sale at retail stores and online portals to customer billing and upgrade with user-friendly solutions powered by a transformed digital core.

    TCS leveraged its best-in-class methodologies – Agile, Machine First™ Delivery Model, and TCS Cognix™ operations maturity assessment to help Virgin Media O2 in its journey towards creating cognitive and self-healing infrastructure operations.

    The partnership assisted Virgin Media O2 in achieving 'zero' lost customer hours, a measure of telecom connectivity during critical incidents, which uniquely reflects IT operations effectiveness to deliver best-in-class customer experience. The digital transformation helped the network operator accomplish industry-leading customer satisfaction.

    “Virgin Media O2 is glad to receive the esteemed GSA professional award for our initiative with TCS. They have been a key enabler in Virgin Media O2’s digital transformation. We look forward to strengthening our relationship with TCS as we transform IT infrastructure and reimagine our customer experience across the UK. The transformation has been instrumental in helping us achieve an unprecedented Zero Lost Customer Hours for three consecutive years. This is an extremely proud moment for all of us,” said Chris Buggie, Director, Infrastructure and Cloud Engineering, Operations – UK, Virgin Media O2.

    “We are pleased to receive the 2022 GSA Professional Award for our collaborative initiatives with Virgin Media O2. We are delighted to be the key partner in this purpose-led initiative to transform their customer experience. Our deep contextual knowledge, agile and digital capabilities, and innovation ecosystem have been key to driving IT innovation,” said V Rajanna, Global Head, Communications, Media, and Technology Business, TCS.

    About Tata Consultancy Services (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 613,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $25.7 billion in the fiscal year ended March 31, 2022, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com  

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    santosh.castelino@tcs.com 

    +91 22 6778 9098 

    Asia Pacific

    y.tham@tcs.com

    +65 6372 4822

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

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