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Partnership with TCS Improves Claimants’ Experience Through Cloud-based Interactions with the State
CHEYENNE, WY | NEW YORK, NY, July 26, 2018: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, and the Wyoming Department of Workforce Services (DWS) are celebrating the launch of a new Unemployment Insurance system this week – WYUI – for the State of Wyoming. The WYUI solution is a fully modernized Unemployment Insurance system that will improve the way claimants interact with the state with a more user-friendly interface and expanded self-service capabilities.
TCS’ WYUI solution is a robust, scalable and repeatable platform with the ability to integrate and control multiple functional requirements, including online claims processing, payments, adjudication, and appeals. The WYUI implementation is also one of the first in the U.S. to be developed, tested and implemented in Microsoft Azure in such a short time frame, and within budget. Hosting the new system on Azure makes it more scalable than the previous system, and as the data housed in the system continues to grow, the system itself can be expanded.
TCS has already enabled several U.S. states to modernize their systems to support Unemployment Insurance programs, including Mississippi and Maine, as part of the ReEmployUSA Consortium. By partnering with Wyoming’s DWS, TCS has replaced a 34-year-old benefits and appeal legacy system with a modernized system, within a span of less than 20 months.
“What Wyoming has accomplished by teaming up with TCS has been incredible,” said Tobi Cates, Administrator for the Wyoming Department of Workforce Services. “By implementing a solution that other states can replicate, and at the same time, improving the experience of our claimants, we've demonstrated the power of innovative and forward-leaning partnerships. We're excited about what we've been able to accomplish and about the future of this new system.”
“TCS’ utilization of digital technologies and unique implementation methodology have enabled the state of Wyoming to modernize their unemployment insurance system in a record time, significantly improving claimants experience, and creating a solution that can be replicated for other states,” said Debashis Ghosh, President, Public Services, TCS. “We look forward to continuing our partnership with the state of Wyoming to provide additional modernization and digital services in the years to come.”
The WYUI solution will enable claimants to perform many online, self-service functions, including the ability to file new claims, certify weekly claims, check the status of benefits payments, review account history, update contact information, make payments for overpaid weeks, and file an appeal, among other features. WYUI also will enable the DWS to exchange correspondences electronically with claimants.
Next year TCS will implement WYUI phase two, which will enable the employer community to perform online, self-service tax filing activities including the ability to file quarterly contribution and wage reports, upload wage detail, view employer ratings and benefit charge statements, maintain clients for employee leasing companies, set up payment plans, protest benefit charges, claim notices, and more.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has more than 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.
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