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The Baldrige Program by the US government’s National Institute of Standards and Technology (NIST) provides global leadership in promoting the performance excellence of organizations, and the learning and sharing of successful performance practices, principles, and strategies by enterprises. 

In this interview in Blogrige, the official blog of the Baldridge Program, S. Padmanabhan (Paddy), who heads the Tata Business Excellence Program, a framework used by the Tata Group and modeled along the Baldridge Criteria for Performance Excellence (part of the Baldrige Excellence Framework), sheds light on best practices within Tata companies and the value of the Tata Business Excellence Model (TBEM) assessment in furthering organizational excellence. 

He speaks about TCS being recently awarded ‘Iconic Company of the Decade’ by India Business Leader Awards, named number one for customer satisfaction by its United Kingdom clients, and named number-one top employer by USA 2020. The blog states, “Within the Tata group, TCS has been a benchmark leader using TBEM, surpassing a 750-point (combined process and results scoring bands) milestone in its Baldrige-based 2019 assessments.” 

TBEM was designed in the 1990s by the then chairman of the Tata Group, Ratan Tata. Shedding light on the role TBEM has played in helping the Tata Group grow, Paddy says, “Excellence as we understand it is not a destination at a point in time but a never-ending journey. An excellence framework like TBEM helps companies continuously introspect and hence increase the pace of change internally.” 

Read the full interview  here