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    What we do
    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • Artificial Intelligence and Data & Analytics
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    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
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  • Who we are
    • About Us Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • Brand
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      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

      Upcoming events

      01 Dec 2025 TCS at AWS re:Invent 2025
      17 Nov 2025 TCS at RiskMinds International 2025
      11 Nov 2025 TCS at Future Travel Experience Asia 2025
      View all
    • Analyst Recognition

      Recent recognitions

      18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
      17 Sep 2025 TCS Positioned as a Leader in Net-Zero Consulting Services by Everest Group
      08 Sep 2025 TCS Named Leader in Supply Chain Transformation Services for Retail and CPG by Everest Group
      View all
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  • Events
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  • Careers
    • Seize the future Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    • SUCCESS STORY

    Indus Towers Enables Uninterrupted Connectivity for Users

    6,000 employees and associates of India’s largest telecom tower company move to ‘work from home’ in just 2 days

    Share India’s Largest Telecom Tower Company Enables Uninterrupted Connectivity for Users
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    Indus Towers Ltd., India’s largest telecom tower company, stood to be significantly impacted when it was advised to operate with a minimal number of employees working from its offices across the country as part of a nationwide lockdown in March 2020 to contain the spread of the Novel Coronavirus.

    Keeping employees safe, and customers connected

    The telecom tower company has been a powerful enabler in India’s communication revolution, touching 600 million people every day, multiple times a day. Three out of every five calls in India are made through an Indus site. The company provides passive telecom infrastructure and is an enabler of essential services. It therefore became vital for it to enable remote working for its employees to manage tower operations in 15 circle locations across India and maintain business continuity in a safe and secure environment.

    TCS has been supporting Indus Towers’ business operations as a strategic IT partner for more than 10 years, and thanks to this long association has a deep understanding of the company’s business landscape and customers. It knew that business continuity was imperative for Indus Towers as this directly related to end users staying connected to their family, friends, work, and other basic essential services. Any disruption in services would have meant more distress for end users in the already stressful time of the pandemic. It would have also resulted in revenue losses and dented Indus Towers’ reputation in the market.

    Moving to ‘work from home’ in 48 hours

    The TCS team got to the task of enabling ‘work from home’ for the 6,000 employees and associates who worked out of circle locations and the Indus partner ecosystem across the country.

    Putting its contextual knowledge to use, the team explored business continuity options with the telecom tower major and created a detailed risk assessment for all feasible options with the IT, Security and Business teams. TCS’ Business and IT teams worked in coordination with Indus Towers’ Circle HR, Admin and Corporate IT teams to ensure there was no impact on business-as-usual operations. The team prepared the runbook (a compilation of administrator procedures and operations), including demonstration and testing, as well as packaging and shipping desktops to associates’ homes in a record two days, thus ensuring zero disruption to end users.

    The management of Indus Towers acknowledged the effort that went into making the sudden transition seamless. Its CIO Vinod Krishnan said, “The success of our WFH initiative is an outcome of the TCS team’s hard work, close cooperation with circle admin teams under the able guidance of the circle HR teams. The TCS team has worked beyond reasonable hours and at a personal risk to themselves to support our business. I can confidently say that I have seen very few projects of this magnitude be delivered in this short a duration and that too under these difficult circumstances!”

     

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