Insurers continue to face a challenging environment on the account of rising operating costs, significant losses from catastrophic events, reduced demand, decreased growth in developed markets and low investment yields. The situation is compounded by the rapidly changing customer buying behavior and ever-widening regulatory landscape.
Global insurers are making technology investments to reduce costs and improve customer retention – multi-channel integration, mobility, enterprise risk management, data analytics and business intelligence, social media, fraud detection, legacy modernization and cloud computing.
The impact of a decade of mergers means insurers are more focused on increasing operational efficiency by investing in legacy modernization and innovation initiatives to transform their policy and claims administration systems.
The TCS Advantage
With over three decades of experience enabling insurers globally and a full portfolio of service offerings, TCS is the transformation and innovation partner of choice, supporting the entire insurance value chain.
7 of the top 10 global insurers partner with TCS to improve their competitive positions, increase customer satisfaction and enhance their distribution channels. Over a 100 insurers globally partner with TCS in their business transformation engagements, resulting in better customer experiences and improved operational performance.
Our vast Global Network Delivery Model™ (GNDM™) with over 150 offices worldwide, unmatched scale and total commitment to our customers are some of the reasons why we get over 90% of our revenues from repeat business.
What TCS Provides
TCS’ insurance capabilities offer agile and innovative solutions to respond effectively to competition in new channels. We help you build a true digital enterprise through various phases, enabling improved consumer acquisition and increased sales.
We offer the following solutions:
- Business Transformation:
- Salesforce-based Transformations
- Underwriting Workbench Modernization
- Ratings and Forms Modernization
- Insurance Platform (TCS BaNCS)
- Closed Book Administration
- Business Rules Extraction and Analysis
- Core Systems Modernization
- Customer Experience:
- Operational Efficiency:
- Fraud and Claims Analytics
- Systems Consolidation
- Risk and Compliance Management
- Business Process Services
- Domain-led Lean ADM
Our full-services portfolio includes the following:
Our services include end-to-end solutions for the following lines of businesses:
- Life and annuities
- Property & casualty (P&C)
- Health insurance
- Specialty lines
TCS’ Insurance Services help you lower the cost of doing business through improved productivity and simplified business processes.
Read some examples of the business results delivered by TCS.