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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      TCS is here to make a difference through technology.

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      16 Jun 2025 TCS Partners with Denmark’s Largest Retailer, Salling Group, to Drive Digital Transformation and AI Enabled Cloud Migration
      16 Jun 2025 Council of Europe Development Bank Partners with TCS to Transform Reconciliation Processes
      03 Jun 2025 Virgin Atlantic and TCS Extend Two-Decade Partnership to Modernize Airline Operations with AI-led Solutions
      View all
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      12 Jun 2025 TCS and NVIDIA Collaborate to Design AI Native Solutions for the Telecom Sector
      10 Jun 2025 TCS Recognized as 2025 Databricks Delivery Excellence Partner of the Year
      05 Jun 2025 Points of Light Names TCS One of the 50 Most Community-Minded U.S. Companies
      View all
    • Analyst recognition

      Recent recognitions

      16 Jun 2025 TCS Recognized as a Leader in Gartner® Magic Quadrant™ For Outsourced Digital Workplace Services
      10 Jun 2025 TCS BaNCS Positioned as a Leader in the Gartner® Magic Quadrant™ for Retail Core Banking Systems, Europe
      26 May 2025 TCS Recognized as a Leader in Managed Detection and Response Services by Everest Group
      View all
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      23 Jun 2025 TCS at HPE Discover Las Vegas 2025
      18 Jun 2025 Sustainability: The Evolution Driving Business Growth
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    • Newsroom
    • Press Release

    TCS to Transform Europ Assistance’s IT Operating Model Using Artificial Intelligence and Machine Learning

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    • New deal will see Tata Consultancy Services provide end-to-end enterprise IT application services, leveraging its delivery centers in Europe and across all geographies where Europ Assistance operates.
    • The company’s AI platform ignio™ AIOps will be used to transform Europ Assistance’s IT operations, enhancing resilience, scalability and agility.


    PRESS RELEASE

    PARIS | MUMBAI, February 05, 2024: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been selected as a strategic partner by Europ Assistance, a leading global assistance and travel insurance company, to help reimagine its global IT operating model for enhanced resilience, scalability and user experience.

    Supporting nearly 300 million customers in over 200 countries and territories with travel, mobility, home and family, health, and concierge services, Europ Assistance was looking for a global transformation partner to align its IT ecosystem to its mission of providing services ‘Anytime, Anywhere’ and support its growth. As the strategic partner, TCS will step up its delivery centers in Europe and across geographies to provide end-to-end enterprise IT application services to Europ Assistance.

    The multi-year partnership will also see TCS leveraging its proprietary solution, ignio™ AIOps from its Digitate suite of offerings to enhance operational resilience and business agility. Powered by AI and ML, the solution will provide Europ Assistance with actionable insights into its technology stack, improving productivity and availability. The partnership will help Europ Assistance scale its business capabilities, support its expanding partnership ecosystem, and enhance its speed to market.

    In addition, the partnership will focus on co-innovation, with TCS and Europ Assistance working together on novel use cases leveraging generative AI and other advanced technologies.

    Fabien Azavant, Group Chief Information Officer and member of Group Management Committee, Europ Assistance, said: “We are very happy to partner with TCS in what we see as a very exciting period in our organization's evolution. At Europ Assistance, we have a set of clear values that we abide by – being 'Caring', 'Available', 'Reliable' and 'Easy to work with'. To our delight, we could see that TCS' attitude mirrored our values exactly and together with its global capabilities, we see this partnership being a key lever for our organizational aspirations.”

    “Technology is at the heart of a reliable, available, and scalable business. We are pleased to partner with Europ Assistance in their journey of transformation. The new, automation-powered operating model will enable Europ Assistance to achieve its global mission while serving its customers anytime, anywhere,” said Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS. 

     

    ABOUT TATA CONSULTANCY SERVICES (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com  

     

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    shreya.bhandary@tcs.com

    +91 22 67789098 

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

    In the News

    1/4
    Press Releases

    TCS Partners with Denmark’s Largest Retailer, Salling Group, to Drive Digital Transformation and AI Enabled Cloud Migration

    Press Releases | 16 Jun 2025   Opens in new tab
    2/4
    Press Releases

    Council of Europe Development Bank Partners with TCS to Transform Reconciliation Processes

    Press Releases | 16 Jun 2025   Opens in new tab
    3/4
    Press Releases

    Virgin Atlantic and TCS Extend Two-Decade Partnership to Modernize Airline Operations with AI-led Solutions

    Press Releases | 03 Jun 2025   Opens in new tab
    4/4
    Press Releases

    TCS to Steer Cloud Migration Program for Finnish Telecom Leader DNA in a Five-Year Partnership

    Press Releases | 22 May 2025   Opens in new tab

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