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Airlines

 

The airline industry, an all-business enabler, forms a very critical link in global businesses by transporting people and cargo. Today, the industry is focused on creating a highly differentiated customer experience and keeping the cost of operations low to thrive in a challenging business environment. Business models are constantly evolving to enhance operational efficiencies and reduce costs with deeper collaboration amongst airlines. Changing business models are leading to large scale transformations in IT and operations. For example, with a high focus on increasing direct sales through websites, airlines are now looking at enhanced digitized e-commerce strategies. There is increased focus on an integrated enterprise that can extend its services to other airlines as well.

Challenges

  • Sustaining and surviving through global economic crisis
  • Generating additional revenues without affecting customer satisfaction 
  • Reducing costs without impacting jobs
  • Overcoming technology advancements like video conferencing, virtual meetings  through tele-presence that reduce business travel

What TCS Provides

With our deep airline domain and technology expertise, and a fully integrated end-to-end managed services offering, we enable airlines to improve their service quality and service levels for business users and customers. We also help the airlines establish an enterprise IT strategy to achieve their business goals. 

Key offerings from TCS include the following:

  • Application development and support services across all core and non-core functional areas of an airline using legacy and modern technologies
  • Infrastructure services including the airlines and airport operations with assurance of continuous service level improvements
  • BPO services with focused domain offerings: Revenue accounting, fare filing and distribution, GDS and reservation systems support, loyalty bonus programs and so on
  • BPO services for horizontal functions like finance and HR, including Platform BPO
  • Co-creation of assets for a joint “Go-to-Market”
  • A platform to incubate ideas and concepts for business problems through its Airlines Innovation lab

Business Value  

Business benefits to our airlines customers through our engagement are as follows:

Cost savings through the following:

  • Increased offshore leverage
  • Increasing Y-o-Y productivity resulting in reduced team size for same scope of work and no impact on SLAs
  • ITIL based service delivery framework for end-to-end services (Service Desk, Infrastructure and Applications)

Reduced Time-to-Market with the following:

  • Using TCS skilled resource pool to ramp up teams on need basis
  • Leveraging TCS alliance partnerships for specific technology issues
  • Leveraging TCS Centers of Excellence for need based technology and domain support

Enhanced quality of deliverables with the following:

  • Implementing robust TCS process framework
  • Providing consistent quality services across multiple global locations

 Related Industries/ Offerings

  • SWIFT MRO - Accelerated MRO solution based on standard SAP
  • Cabin Crew Planning System
  • Next Generation Ecommerce Suite – a concept
  • Platform agnostic integration framework

Client Testimonial

TCS helps British Airways manage and upgrade its mission critical SAP systems

Watch Garry Copeland, Director of Engineering, British Airways (BA), discuss BA’s engagement with TCS in managing and upgrading its mission-critical SAP systems. He gives testimony to TCS’ leadership in technology and its contribution to BA’s success.

More Videos and Podcasts

Case Studies

TCS helps British Airways check in to a centralized customer information solution

Learn how TCS helped British Airways capture and utilize a million pieces of invaluable customer information.

More Resources

White Papers

Evaluating Customer Loyalty Solutions

This paper highlights the key parameters that can be used for evaluating the “Best-fit” CLP solution from the available options.

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Events

Aviation MRO Indonesia (AMROI) 2013

TCS is a Silver Sponsor at AMROI 2013, Indonesia’s leading airline MRO event. Visit our booth to learn more about TCS’ advanced MRO (Maintenance, Repair and Overhaul) solutions and how they support many global and Indonesia-based airlines.

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