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Balaji Jagannathan

Global Head–Strategic Initiatives (Travel & Hospitality), TCS


  • A resilient and sustainable value chain that transcends current industry barriers is a collective priority for all key stakeholders in the travel industry.
  • Digital avenues can help orchestrate harmony within and across travel ecosystems, enabling new business and operating models to power resilience and sustainability.
  • Harmonious operations and ecosystems require the industry to navigate three key digital avenues: Connectedness, collaboration, and convergence.