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9 MINS READ

Srikanth Reddy Tanigundala

Domain and Functional Consultant, Solution Architect, Hospitality, TCS

Vishnu Srinivasan

Lead, Transformation and Strategy, Travel, Transportation and Hospitality, TCS

Highlights

  • Guests expect great experiences and memories when they avail hospitality services. Businesses can ensure greater customer connect if they can provide such experiences not just during but also before and after stay.
  • An ecosystem based on a subscription model will help hospitality providers indulge guests even when they are not staying, boosting guest retention.
  • The eco-system connecting guests with hotels and their channel partners will create larger-than-life experiences on a repetitive basis during, before, and after stay to add sophistication to guests’ lifestyle and provide value to every stakeholder.