New Delhi, India, May 29, 2013: Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS), a leading IT services, business solutions and outsourcing firm, announced that it had won a six year contract from the Department of Posts (DoP) for an end-to-end IT modernization program to equip India Post with modern technologies and systems to enable it to serve more services to more customers in an effective manner.
The IT modernization project dubbed India Post 2012 will help the department achieve a wider reach among the Indian population through increased customer interaction channels and new lines of business. The project will help India Post provide better customer service through IT enablement of business processes and support functions.
The scope of the project includes developing and supporting mail, finance & accounts, HR, customer interaction management solutions for all channels including the rural ICT platform, data migration, infrastructure, Service Level Agreement (SLA), call center and centralized 24x7 service desk operation for all DoP. The end-to-end security solutions, Enterprise Management System (EMS) and an overall integration for the entire system is the responsibility of CSI.
Speaking on the occasion, P Gopinath, Secretary, Department of Posts, said, “India Post has a vision of being a technology-enabled self-reliant market leader and is looking to move from a government service provider to a customer-enabled world class service provider where the customer will be the focus of multifarious service delivery platforms. We are looking to improve customer service in terms of service quality, speed and reliability of delivery, and operational efficiency, and look forward to our partner, TCS, bringing leading and best industry practices.”
Tanmoy Chakrabarty, Vice President & Global Head, Government Solutions, TCS, said, “The CSI project is about service delivery transformation through a technology-led, service-oriented approach to offer world-class delivery of postal services to Indian citizens. This project once again reiterates TCS’ commitment to help the government deliver citizen services more efficiently.”
Increased urbanization, the demand for financial services and increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for India Post, which, in turn has necessitated the development of new processes and supporting technology. India Post is also faced with the twin challenges of increasing competition and continuing advances in communication technology, especially in mobile telephony and the Internet.
About India Post
For over 150 years, the Department of Posts (DoP) has and has played a crucial role in the country’s socio-economic development and has been the backbone of the country’s communication ecosystem. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The Department of Posts also acts as an agent for Government of India in discharging other services for citizens such as Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension payments. With 1,55,015 Post Offices, the DoP has the most widely distributed postal network in the world.
About TCS’ Government Solutions
TCS’ Government Solutions team partners with governments, public sector entities and defense and security establishments to offer IT-based governance solutions that work for all stakeholders. With considerable experience across a number of complex governance projects around the world, our specialists are able to conceptualize, develop and deliver the best-in-class solutions that allow you to meet stakeholders’ diverse interests.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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