Unlocking intelligent capabilities
As the insurance and financial sectors evolve, BFSI organizations must continuously adapt. Aging systems, fragmented operations, and heightened expectations of digital customers pose significant challenges to sustainable growth. Enterprise complexity makes it increasingly difficult to deliver great customer experience and outcomes and stay competitive by adopting the latest technology.
An intelligent digital solution is essential to simplify complex operations, accelerate innovation by enabling faster product launches and digital services, and deliver seamless, personalized ecosystem-centric customer experience. It facilitates agility and resilience, allowing firms to respond quickly to market and technology shifts and regulatory changes while continuing to keep customer experience at the core and ensuring data security, compliance, and operational efficiency at scale.
Customer-centric services
AI- and insight-driven engagement
Cloud native enterprise ecosystem
Enterprise transformation and efficiency
TCS BFSI Products & Platforms offers a modern, cloud-native, subscription-based, as-a-service digital ecosystem designed specifically for insurers and financial institutions. Harnessing the power of AI, analytics and Distributed Ledger Technology, TCS BFSI Products & Platforms streamline complex enterprise operations, enabling faster innovation, improved agility, and enhanced customer experience.
This also brings the benefits of having one partner across the value chain of insurance, pension and savings, and customer servicing and engagement. This eliminates legacy operations and technology risks and facilitates everything from agility and innovation in the operating model, new products and propositions launches, to improving customer service and driving financial wellbeing. It focuses on improving customer experience across segments, and facilitating quality interactions between customers, advisers, and customer service teams.
Residing on a digital core, TCS BaNCS for Life Insurance and Pension supports conversational AI to guide and advise users through their business journeys. The new cognitive product configurator makes agile product launch a reality, reducing time-to-market to a matter of days. The solution offers a rich set of domain APIs that simplify ecosystem play and enable interoperability across channels and business lines.
This solution supports the end-to-end property and casualty insurance value chain, including product management, underwriting, policy servicing, claims operations management, reinsurance, and insurance accounting. Its unique operating model and advanced process automation enable insurers to keep pace with evolving market dynamics and rising customer expectations.
TCS BaNCS for Health Insurance offers comprehensive solutions, including individual, group, voluntary benefits, and more, through both cloud and on-premise platforms. Built on a component-based architecture, this solution enables flexible configurations to meet specific business needs and deliver tailored personalization. The solution is parameter-driven and comes with pre-configured packaging of features and functionalities, incorporating worldwide best practices through its strong partner networks.
This comprehensive solution supports end-to-end requirements of administering reinsurance for life insurance, health and non-life insurance products. It manages the full cycle of reinsurance functions, from defining the treaty to handling policy cession administration, claims recovery processing, and reinsurance accounting utilizing advanced analytics and real-time reporting capabilities.
TCS BaNCS for Market Infrastructure is a solution that supports components and offerings for end-to-end trade and post-trade functions, including unified clearing, settlement along with integrated risk and collateral management. The solution also offers trade matching, surveillance, issuance, depository and registry functions across multiple asset classes in a single solution.
TCS BaNCS for Trading offers robust multi-market, multi-asset capabilities, positioning itself as an indispensable trade-to-settlement platform for broker-dealers, clearing members, third-party clearing members, and wealth and asset managers. Trusted by over 40 customers across seven countries, it seamlessly supports a diverse range of instruments, including listed equities, fixed income, derivatives (equities and commodities), crypto assets, and Islamic financial instruments.
Quartz offers innovation-led solutions that combine the benefits of DLT and AI. Built on the premise of ‘trusted intelligence’, the solution addresses business challenges across the entire value chain including development, integration, and governance of ecosystems for various industries, including financial services, banking, supply chain, energy and utilities and eGovernance.
It comprises:
Unified Communications Hub: A customer communications management tool to handle all inbound and outbound communications across traditional and digital channels, including email, SMS, webchat, etc. The cloud-based platform includes document generation, document storage, template creation, and customization capabilities for end-to-end communications lifecycle management.
TCS BaNCS for Intelligent Experience: Delivers feature‑rich, omni‑channel, AI‑led innovation to address the end‑to‑end needs of customers, advisers, and employers. It helps insurers enhance customer experience while improving service quality, speed, and operational efficiency. Built on an agentic AI platform, it combines insurance‑specific journey orchestration, built‑in AI utilities, purpose‑designed guardrails, and a robust explainability framework. This enables faster, reliable, omni‑channel, and compliant AI adoption at enterprise scale.
Simplicity is the key to agility, adaptability, and providing excellent customer experience. That is a hallmark of our platforms' model in the insurance, pensions, and finance segments.
Our BPaaS offering model—Business Process-as-a-Service—brings multiple products together on a single platform, helping enterprises seamlessly streamline their end-to-end business operations.
Collectively, these AI-powered, subscription-based digital ecosystems empower financial institutions to significantly elevate customer communications, streamline and automate a wide range of back-office processes, and unlock deeper, more actionable business insights through advanced analytics and AI.
Delivering transformation in the UK and Europe
TCS Products and Platforms powers some of the largest life insurance and pension players in the UK and Europe through Diligenta – A UK based FCA regulated subsidiary of TCS specializing in business process services for the Life and Pensions Industry. Diligenta leverages TCS BaNCS for Insurance to support insurers with exceptional operational services, and in launching new products and propositions in a competitive marketplace.