TCS HOBS OM Helps Vodafone Hungary Achieve Quick Time-to-market

Products and platforms

Challenge

Simplifying order management

After acquiring UPC Hungary, Vodafone required a middleware solution to transform, rationalize and consolidate the complex IT and OSS landscape. A comprehensive order provisioning and orchestration solution was critical for Vodafone Hungary to manage its nearly one million subscribers. The new system was needed to cater to fixed voice services as well as cable and GPON network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management.

Solution

Solving integration challenges

Considering the complex IT and OSS landscape after acquiring UPC Hungary, Vodafone chose the TCS HOBS order management platform to transform its business and optimize the time to market. The solution is based on plug-and-play SOA architecture with out-of-the-box (OOTB) interface specifications for third party integrations. Several open APIs and micro services enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes and incorporated manual interventions. In addition, the availability of tasks, SLAs and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.

“TCS helped Vodafone quickly decommission key components from the inherited architecture."

Laszlo Loboda, IT Transformation Delivery Senior Manager

Benefits

Reducing time to market

TCS leveraged its agile delivery methodology and deep contextual knowledge of Vodafone Hungary to implement its HOBS platform in less than eight months. The solution accelerated end-to-end order fulfillment, thereby improving the customer experience for the telco’s 750,000 subscribers

Statistics

Time taken to process an order

4500

average orders per day

99.9%

order processing accuracy

Contact

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TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Vodafone Hungary transforms order management

Products and platforms

Challenge

Solution

Solving integration challenges

Laszlo Loboda, IT Transformation Delivery Senior Manager

Benefits

Reducing time to market

Statistics

Create engineered experiences

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Products and platforms

Challenge

Solution

Solving integration challenges

Laszlo Loboda, IT Transformation Delivery Senior Manager

Benefits

Reducing time to market

Statistics

Related reading

Create engineered experiences

Find out more

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