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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      TCS is here to make a difference through technology.

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      Discover all solutions
    • Industries
      • Banking
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      • Consumer Packaged Goods and Distribution
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Join us
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      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
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      Discover more FY24-25 debrief
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    • Global studies
    • TCS Global Cloud Study

    TCS Global Cloud Study for Retailers

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    Cloud is front and center in the changing landscape of retail.

    For the majority of retailers we surveyed, cloud has played an essential role in virtually every significant industry shift over the past few years. The TCS Global Cloud Study reveals that while retailers recognize the role cloud-enabled innovation can play in enabling new ways of connecting data, people, and knowledge and are already invested in cloud, they have more work to do.

    Read the report   about   Cloud is front and center in the changing landscape of retail.

     

    A strong foundation for cloud-enabled innovation 

    A majority of retailers surveyed point to an established culture for innovation at their companies. 

    An infographic depicting that 70% of respondents say they have succeeded in embedding innovation
    Percentage of respondents established from leadership to employee

    An infographic depicts that 70% of responders say they have succeeded in embedding innovation from leadership to board level to employee.

     

    Betting on AI, cautiously

    Respondents across all industries recognize the importance of harnessing AI. This is particularly true for the retail industry, which is highly dependent on data-fueled insights that underpin customer experiences. Yet, when asked about plans to increase investments in the next one to two years, retailers tended to take a more conservative approach compared to their peers in other industries. 

    60% of retail respondents increased AI/ML investments and 66% say they plan to invest in AI/ML in next one to two years.
    A comparative study from retail respondents on AI/ML investments

    An infographic shows that 60% of retail respondents say they increased investments in AI/ML in the past 1 to 2 years whereas 66% respondents say they plan to invest in AI/ML in next 1 to 2 years.

     

    Building a sustainable future with cloud

    A majority of retailers we surveyed credit cloud as a factor in helping them to achieve their sustainability goals. 

    66% respondents say cloud has helped achieve sustainability goals, 60% are using cloud for air and water quality management.
    A comparative study of respondents on cloud

    An infographic shows 66% of respondents say cloud technologies have helped their organizations achieve sustainability goals whereas 60% of respondents say they are using cloud to track air and water quality management.

    Industry cloud adoption rises but complexity and costs remain challenges.

    Retail respondents indicate that cost pressures and questions of cloud ownership and difficulties around complex, fragmented operations are areas of particular concern. 

    Just half say they have invested appropriately in cloud in the past three years, while nearly a third (30%) say they over-invested.

    Percentage of retail responders based on investment

    An infographic depicts that 50% of retailers invested appropriately, 30% of retailers over-invested and 20% of retailers under-invested.

     

    More than half (55%) reported difficulty integrating legacy ERP apps with modern apps.

    However, industry clouds tailored for retail are quickly becoming an opportunity for rapid growth and transformation.

    36% of retailers surveyed have adopted industry cloud solutions or are currently doing so and 35% are assessing requirements.
    A comparative study of respondents on industry cloud solutions

    An infographic shows that 36% of retailers surveyed have already adopted industry cloud solutions or are currently doing so and another 35% say they are assessing requirements.


    Read the key findings report.

     

    About the study

    TCS’ Thought Leadership Institute conducted this study of approximately 1,000 senior executives in multiple sectors across Asia, Europe, North America and the United Kingdom, more than half with revenue over $5 billion. The 972 C-suite and IT senior executives and decision makers included 80 senior retail leaders.

    Related content

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    TCS Global Cloud Study: North America

    Report | 15 Jun 2023   Opens in new tab

    TCS Global Cloud Study: Asia-Pacific

    Report | 15 Jun 2023   Opens in new tab

    TCS Global Cloud Study: Continental Europe

    Report | 15 Jun 2023   Opens in new tab

    TCS Global Cloud Study: United Kingdom & Ireland

    26 Jun 2024   Opens in new tab

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