How much does your team rely on data over intuition to forecast and plan?
It’s a combination of both. We can’t replace human knowledge with machines, but that doesn’t mean teams should stay as they are – they need to train and they need to evolve. And crucially, when you allow for the efficiency gains from technology you free up resources for the thinking and intuition that are so important.
This is especially true because decision-making is more difficult than ever. There are so many options when it comes to investing in technical new services and data services, on top of connectivity and so on. To make the right decisions, we need knowledge and insight combined with the best information.
And having people that understand process is as important as having people with big data skills. If we automate a process that doesn’t make sense, then the automation won’t make sense either and we will lose all the agility. We have to focus on simplicity.
Through our transformation, I'm positive that the power of humans combined with artificial intelligence and machines will be a very powerful tool.