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VHA Drives Sales Transformation with TCS
Benoit Hanssen, Chief Technology Officer, Vodafone Hutchison Australia (VHA), discusses how TCS, being a true business partner, assisted them in their Sales Transformation initiative by seamlessly upgrading the Oracle Siebel CRM Application.

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Client
Vodafone Hutchison Australia
Industry
Communications
Services
Prepaid services, mobile services, mobile broadband, and roaming services

Vodafone Hutchison Australia is one of the leading mobile carriers in Australia with approximately 4.9 million subscribers. TCS is one of their key business partners.

Experience Results 

Vodafone Australia was using an older release of the Oracle Siebel CRM application, which needed upgrade along with gradual transition from old to the new CRM application. According to Benoit Hanssen, “It was a very tight timeline it was a challenging project because there was lot of dependencies for the business. TCS took up that challenge and in the end did a really good job out of it.”

Experience Partnership 

Hanssen adds, “TCS is a true business partner. In their governance, they are really transparent, we managed a project totally alongside them and there’s no difference between our team and the TCS team.”

Experience Leadership 

TCS is one of the leading companies in the IT domain. It has a broad base of competence in Australia and around the world. “If you see how TCS stepped up to the challenge of taking on the Oracle Siebel upgrade, I think is one of a kind and it’s a really job well done, on time, on budget and delivering the business outcome”.

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