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Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
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Rowdy Bijland
Digital Partner and Lead Consultant, Customer Experience Strategy and Design Practice, Consulting and Services Intergration, TCS
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The COVID-19 outbreak has altered the future of banking. Having successfully adjusted to the new realities of social distancing, lockdowns, and remote working, banks are now contemplating the operational changes that will be needed to thrive in the post COVID world.
It is undeniable that the crisis has put digital transformation in financial services in the spotlight. The realization that digital transformation in banking can no longer be self-paced is quickly setting in. Going forward, banks will need to become purpose-driven and create digital ecosystems aimed at fulfilling the purpose that drives customers. To achieve this futuristic vision, banks must define a digital strategy underpinned by artificial intelligence, cloud, automation, and agile methodologies as well as adopt four key business behaviors:
Driving mass personalization
Leveraging ecosystems
Embracing risk
Creating exponential value
Felt Finance: An AI-driven Intelligence Layer with Human Empathy
2/4Responsible AI in Financial Crime: Global Compliance and Governance
3/4Scaling AI in Financial Services to Deliver Value
4/4The CxO Playbook for Acing AI-led Business Transformation