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Rowdy Bijland
Digital Partner and Lead Consultant, Customer Experience Strategy and Design Practice, Consulting and Services Intergration, TCS
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The COVID-19 outbreak has altered the future of banking. Having successfully adjusted to the new realities of social distancing, lockdowns, and remote working, banks are now contemplating the operational changes that will be needed to thrive in the post COVID world.
It is undeniable that the crisis has put digital transformation in financial services in the spotlight. The realization that digital transformation in banking can no longer be self-paced is quickly setting in. Going forward, banks will need to become purpose-driven and create digital ecosystems aimed at fulfilling the purpose that drives customers. To achieve this futuristic vision, banks must define a digital strategy underpinned by artificial intelligence, cloud, automation, and agile methodologies as well as adopt four key business behaviors:
Driving mass personalization
Leveraging ecosystems
Embracing risk
Creating exponential value
Mitigating Non-financial Risks Arising from Generative AI
TCS Helps Nationwide Building Society Improve Communication and CX
Data Security and Privacy in Multi-cloud Environments in BFSI Firms
Leveraging Generative AI for Proactive Risk Management in BFSI