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Shyam Sundar

Delivery Head – Banking and Cards, Business Process Services, BFSI, TCS

Addressing the need for effective governance and monitoring in remote working

The banking, financial services and insurance industry is undergoing tectonic changes when it comes to data privacy and information security, especially in the wake of remote working models. The regulators too seem to be pushing the agenda and holding organizations accountable for the data controlled and processed by them. The pandemic induced shift to hybrid models of working has brought about its an own set of challenges, which are currently neither fully understood and nor mitigated. This new way of working has organizations thinking about mechanisms to ensure the same level of security as before.

Given that data masking and PII access restrictions cannot be embedded on legacy mainframe systems which these large financial institutions use, we offer some technology options for derisking the hybrid model of working:

  • Proctoring by artificial intelligence

  • Augmented and virtual reality

  • Behavior analytics and more


About the author

Shyam Sundar
Shyam Sundar is the Delivery Head for Payments at TCS Business Process Services Unit.