At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Banking / WHITE PAPER
Ramani Balakrishnan
Senior business Consultant, Mortgage Practice, BFSI, TCS
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Mortgage ecosystem: Keeping it simple and customer-centric
The US mortgage industry revolves around an ecosystem where several players collaborate through various technologies and tools to help customers achieve their home-ownership dreams. The uncertainties arising from this complicated landscape create a dissatisfied and frustrating customer experience. Hence, it becomes imperative to simplify this landscape to deliver enhanced customer experience.
Some ways to simplify the landscape would be:
· Leveraging distributed ledger technology (DLT)
· Exploring data aggregation services
· Creating a property bureau
Firms must proactively identify the right blockchain technologies and processes and move to a customer-centric model that delivers transformative customer experience.
Leveraging Generative AI for Trade Finance Fraud Risk Management
Reimagining Claims Management with TCS Agentic Claims Processing
Integrating Generative AI into Risk Management and Compliance
Enabling Banking Innovation and Cyber Resilience