INDUSTRY
- Communications, Media and Information Services
Going Beyond: CMI to Focus on Personalized Experiences for Growth
Highlights
- Vodafone Hungary wanted to migrate its fixed services and systems to an in-house platform post the acquisition of Liberty Global.
- To ensure a future-ready network, Vodafone had to build the end-to-end stack in the shortest time possible, using products and tailor-made solutions.
- Leveraging deep domain expertise, TCS led consulting, design, and execution of Vodafone Hungary’s fixed services migration.The team completed migration within a year, while ensuring superior CX.
In this article
OVERVIEW
Vodafone Hungary is the third-largest mobile operator in the European country.
After it acquired Liberty Global, the telecom major wanted to migrate its fixed services and systems to an in-house platform.
The Challenge
Vodafone Hungary was looking for a future-ready tech stack for its fixed services post the acquisition.
To ensure a future-ready network, Vodafone had to build the end-to-end stack in the shortest time possible, using products and tailor-made solutions. This would help the telco deliver superior customer experience and ensure service continuity during the migration process.
The Solution:TCS took complete ownership of the migration process
Leveraging deep domain expertise, TCS led consulting, design, and execution of Vodafone Hungary’s fixed services migration.
The largest vendor in this multi-vendor engagement, TCS soon became Vodafone’s strategic partner and systems integrator, offering a wide range of program management services. The team completed the entire migration within a year, while ensuring superior customer experience. Key highlights of the engagement were:
Performing gap analysis and defining appropriate solutions
Enabling bulk API-driven provisioning for cost-effective migration
Conducting bottom-up analysis to capture function points, improve data quality, and generate weekly and on-demand reports
Delivering the required consultancy, architecture, and design services within tight timelines
Setting up fit-for-purpose infrastructure specifications for smooth functioning of applications
Building future-ready solutions, including a simple, scalable, and efficient solution to deliver OTT services seamlessly
The Benefit: Vodafone Hungary moves away from legacy SaaS platform
TCS helped Vodafone Hungary successfully migrate to an advanced platform for fixed services, with minimal service disruption.
The migration order orchestration engine has enabled superior governance and performance at Vodafone.
Statistics
TCS showed a wide range of experience and played a key integrator role and the program was appreciated all across.
What Made it happen
TCS HOBS™ is a cloud-native, catalog-centric platform with composable architecture engineering experiences with insights-led personalization.
TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.
TCS Contexify, a Dynamic Orchestrator, uses contexts linked to purposes to drive personalized interventions (Next Best Action) & simplify customer engagement.
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