TCS CDM Platform for CSPs to Achieve Zero Touch Automation Goals

Industry

Communications, Media and Information Services

CHALLENGE

CSP network operators look to capture data from different devices and build a homogenized data lake for zero-touch automation and intelligent operations. However, devices from different manufacturers require their own configuration and monitoring tools, resulting in enterprises monitoring and managing devices in silos. The absence of a centralized platform also makes data analytics challenging, reducing visibility into services and network infrastructure. Further, traditional products do not support cloud deployment, which impacts scalability and elasticity.

TCS SOLUTION

TCS HOBS Connected Devices Management uses a common user interface with a holistic device management view with multi-technology and multi-vendor support capabilities across networks, enterprises, home devices, and sensors. The platform improves telecom network performance by managing device operations effectively and performing fulfillment and assurance functions. It has the following components:

Network configuration management: Manage and audit, configure baseline, perform diagnostics, audit, and run remedial procedures with a centralized network configuration management system.
Service activation: Automate network functions, perform technical order orchestration, bulk resource activation or deactivation, rollback and prioritization.
Fault management: Leverage real-time dashboards and alarms for network fault and traps handling and monitoring, rules engine and filters, and geo view.
Performance management: Monitor network performance and availability, link SLA monitoring, server performance, and monitor KPIs and associated breaches.
Home device management: Provision devices, diagnose remotely, and monitor reactively and proactively to empower customer service agents.

TCS HOBS Connected Devices Management uses a common user interface with a holistic device management view with multi-technology and multi-vendor support

BENEFITS

The platform provides the following benefits to enterprises:

Reduced operational costs by up to 70% with automated processes and decrease in field visits by 40% with effective remote management and troubleshooting
Enhanced productivity by reducing the time taken for monitoring and troubleshooting by up to 40% and decreasing customer calls by 25%.
Better resource utilization by channelizing resources free by the automated processes towards other business needs
Enhanced customer experience with improved customer support and reduced network downtime and MTTR by 30% and 40%, respectively
Support for more than 200 device models with ready-to-use services, performance, and diagnostics templates for a faster time-to-market
Proactive monitoring of SLAs for platinum customers and sharing of common data sets across fulfillment, assurance, and operations to gain actionable insights

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TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

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TCS works hand in hand with world-leading investors.

TCS HOBS™ Connected Devices Management

Industry

Transformation starts here

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Industry

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Transformation starts here