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Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
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TCS supports Vantage Towers’ AI-led landlord experience
Tobias Steinig, Chief Digital Officer, Vantage Towers AG, shares how the company partnered with TCS to build a scalable digital platform for landlords, enhance service resolution, and leverage agentic AI to improve efficiency, speed, and customer satisfaction across multiple European markets.
HIGHLIGHTS
- Vantage Towers partnered with TCS to address operational and digital challenges of managing 55,000 landlords across multiple European markets.
- Together, Vantage Towers and TCS built Landlord Interaction and Relationship Application (LIRA), a scalable digital platform that transformed landlord interactions and improved the end-to-end experience.
- The transformation significantly reduced landlord inquiry resolution times by over 50% and led to measurable improvements in Net Promoter Score (NPS).
- The use of advanced AI‑driven capabilities enabled intelligent request understanding, automated task routing, faster decision‑making, and improved overall operational efficiency.
TCS partnered with Vantage Towers to build a scalable, AI‑enabled digital platform that transformed the landlord experience across Europe.
Vantage Towers AG is one of Europe’s largest tower companies, building and operating telecommunications infrastructure whilst managing over 55.000 landlord relationships. As the organisation scaled rapidly, managing daily interactions with thousands of landlords and customers became increasingly complex. Faster go-to-market, consistent service quality, and an end-to-end connected landlord experience emerged as key operational and digital priorities.
To address these challenges, Vantage Towers partnered with TCS as a transformation partner, going beyond the role of a traditional system integrator. Together, the two organisations-built LIRA, a scalable digital platform designed to simplify landlord journeys, improve transparency, and enhance service responsiveness.
The platform was further strengthened with AI‑driven capabilities that enable intelligent interpretation of landlord requests, identification of optimal resolution paths, and dynamic task allocation across the organisation based on capabilities and operational footprint. As a result, resolution times were reduced by more than 50%, Net Promoter Scores improved significantly, and landlord satisfaction increased across markets.
Looking ahead, Vantage Towers continues to explore AI enabled opportunities to shorten go to market cycles, accelerating product innovation, and unlock deeper insights across its ecosystem, strengthening its position as a future ready digital tower company.
Swipe LeftSwipe RightTCS for us is much more than a system integrator. TCS is our transformation partner at our side on eye level. Together, we have built scalable solutions that significantly enhanced landlord experience and operational efficiency.
Tobias Steinig
Chief Digital Officer, Vantage Towers AG
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