“We have experienced certainty with TCS not only in terms of running businesses but also during calamities. We continue to look forward to this commitment from this fruitful partnership."
- Vishal Chopra, Chief Operating Officer, DHFL Pramerica Life Insurance Company Limited (DPLI)
Vishal highlights how TCS scaled up to meet their business needs, while continually introducing process innovations to achieve the desired outcomes. He particularly mentions how the company benefitted from the automated workflows that were deployed across functions. Vishal also talks about the multi-lingual contact center established by TCS, which resulted in improving customer experience.
Calling TCS a preferred partner, Vishal mentions they have truly experienced certainty not only in terms of running business as usual, but also during unusual situations. To elaborate, he talks about how TCS ensured seamless disaster recovery and business continuity for DPLI during the 2015 Chennai floods.
Lauding TCS’ domain expertise and technology excellence, Vishal is appreciative of TCS’ rich partner ecosystem that has allowed the insurance company achieve last mile service enablement.