Manufacturing / white paper
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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
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Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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A Shift towards a Connected and Intelligent Ecosystem
Technological advances have led to evolved connected cars. This has made customers and auto businesses interact via many touchpoints. Managing CRM functions and processes across channels consistently is critical. This whitepaper recommends an intelligent approach to maintaining a seamless customer connect. The CRM maturity model offers a winning strategy for automotive companies to gain customer trust.
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