Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- Digital technologies such as data mining and analytics can help governments understand their citizens better, find new solutions to policy challenges, and provide services more efficiently.
- TCS DigiGOV™ Foundation is a comprehensive web-based solution that acts as an electronic gateway into governments’ portfolio of services.
- The solution offers a range of benefits, including secure online payment, access anytime and anywhere, improved service delivery, and increased stakeholder satisfaction.
Overview
Digitalization has significantly impacted public governance, businesses, and the society as a whole.
Digitalization has improved service delivery for public administration and made interaction with the public much more effective. It has helped businesses develop new services and products while reducing costs. At the societal level, digitalization has significantly changed how people interact with each other or with business and government entities.
Governments can leverage digital technologies to provide services that meet the evolving expectations of citizens and businesses. Technologies such as analytics, cloud, and artificial intelligence can help governments understand citizens better, find new solutions to policy challenges, and provide services more efficiently.
Solution
TCS DigiGOV Foundation is a comprehensive web-based solution that acts as an electronic gateway into governments’ portfolio of services.
The solution enables personalization, profile and feedback management, document repository, citizen timeline, analytics and dashboards, exhaustive search, and a platform to host business services. It is scalable, cloud-enabled, smartphone-compliant, and easily integrates with any third-party portal system.
The solution allows anytime, anywhere access and has the following features:
- Single digital gateway: The solution serves as a one-stop digital gateway, making it easy to access all services in one place, eliminating the need to visit different portals and maintain multiple infrastructures, reducing administrative costs, enhancing service delivery, and improving transparency and accountability.
- Service-level agreement monitoring: It can define and configure service-level agreements to track and monitor services, which helps improve service delivery and increase stakeholder satisfaction.
- Secure online payment: The solution offers secure online payment options for the convenience of all stakeholders.
- On-behalf capability: It can configure agency or kiosk users to act as an extended arm of an organization's officials.
Figure 1 highlights the features of TCS DigiGOV Foundation.
Figure 1: An overview of TCS DigiGOV Foundation
Benefits
TCS DigiGOV Foundation is an end-to-end integrated solution that caters to the needs of governments.
The solution offers multiple benefits, such as:
- Effective decision making: By providing powerful analytics and enabling real-time control and monitoring, the solution helps make effective decisions.
- Savings in capital expenditure: The cloud-based solution can help organizations save capital expenditure, which can be scaled using the services of cloud platform.
- Effective resource utilization: Effective utilization of resources ensures efficient service delivery and enables governments to move toward smart cities.
- Minimum government, maximum governance: The solution brings governance to the stakeholders and assists the entire ecosystem to work automatically, ensuring minimum government and maximum governance.
- Improved service delivery: Effective service-level agreement monitoring, efficient processing, and timely compliance improve service delivery.
- Better user experience: The solution offers a single, personalized account that is a gateway to several digital services, providing a better user experience.
- Safeguard investment: Easy integration with existing systems ensures that previous infrastructure investments do not go to waste.
The TCS advantage
Governments can achieve improved outcomes and provide better digital experiences for their citizens by collaborating with TCS.
Partnering with TCS offers several advantages, including:
- Contextual knowledge across domains: Our experience in delivering challenging assignments across various government environments helps us understand and preempt our customers’ business requirements and provide the right solutions.
- Service delivery excellence: Our e-governance practices harness the power of advanced technology and networking, bundled with a software solution for automation, to reap tangible and intangible benefits.
- On-time delivery: We have a proven track record of delivering our services on time by working collaboratively with the client team and following the TCS principle of one program, one team, and one commitment.
- Proven expertise: TCS has successfully conceptualized, developed, and implemented the solution for various government bodies.