Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- The healthcare sector in several countries faces a critical challenge in providing quality services to a growing population while operating within limited resources.
- .Governments and public health agencies need innovative solutions that enhance patient outcomes and offer medical professionals with instant access to critical health metrics.
- The TCS DigiGOV Wellness solution has been successfully implemented in several states of India. With its comprehensive coverage, focus on innovation, and ease of use, the solution ensures quality service, operational efficiency, and adherence to health standards for facilities, big and small.
Overview
The healthcare sector in several countries is facing challenges due to the rapidly growing population.
Hospitals are under pressure to deliver quality services despite limited resources. They are looking to improve patient experience and provide medical staff with easy access to real-time health indicators, while operating within cost constraints.
To address these challenges, health agencies require advanced solutions that benefit medical staff and patients by giving smart suggestions based on predefined criteria. Such integration with a healthcare solution can help hospitals monitor their performance, enhance transparency, and improve patient outcomes.
Solution
The TCS DigiGOV Wellness solution helps hospitals manage resources effectively and provide high-quality healthcare services.
The solution streamlines administrative and patient care activities and generates extensive management reports and operational statistics.
TCS DigiGOV Wellness has been designed to help administrators monitor and control hospitals using decision-support indicators. Additionally, it assists doctors and medical staff in improving health services by providing readily referable electronic medical records of patients and other hospital services. The solution also offers workflow-enabled processes and parameterized alarms and triggers during the patient treatment cycle.
TCS DigiGOV Wellness monitors pre-defined health indicators and uses exception reporting for efficient decision-making. It enables hospitals to adhere to quality standards and compliances, making it easier for regulatory agencies to validate the same. The solution is a complete end-to-end package for customers and covers all stakeholders, including administrators, medical staff, and patients. A flexible and scalable model deployed on cloud, centralized, or on-premise servers, it helps in:
Monitoring hospital resources and their utilization, ensuring compliance with health standards such as electronic health record, International Classification of Diseases, 10th Revision (ICD-10), and Medical Certificate of Cause of Death
Ensuring uniformity in data collection and processes being followed (certificates, reports, and summary)
- Digitalizing health records of patients, preserving them as per standards, and making them easily accessible
- Enhancing staff efficiency by optimum utilization, monitoring drug usage disease trends, and tracking hospital load and performance
Figure 1 highlights the features of the TCS DigiGOV Wellness solution.
Figure 1: AN OVERVIEW OF TCS DIGIGOV WELLNESS
Figure 1: AN OVERVIEW OF TCS DIGIGOV WELLNESS
Benefits
The TCS DigiGOV Wellness solution is an all-in-one healthcare management platform.
The solution offers a wide range of benefits for hospitals and healthcare providers. It has been implemented in several hospitals, serving over 30 million patients in the past 15 years. TCS has implemented this solution at various public health agencies across the world. Additionally, the solution has served as an aid for the Government of India in gaining successful approval from the Medical Council of India in seven Indian medical colleges.
The solution offers the following benefits:
Real-time access to medical records across multiple channels, improving patient satisfaction
Real-time monitoring of key health parameters with grading enhances hospital performance
Reduced overall care delivery costs for hospitals
Maintenance of electronic medical records in compliance with government standards
On-demand customization and scalability make integrating with other national and state systems easy
Improved compliance with healthcare regulations and standards
High operational efficiency through templates in high patient load scenarios
The TCS advantage
Governments can achieve improved outcomes and provide better digital experiences for their citizens by collaborating with TCS.
TCS leverages human contextual knowledge, research and innovation units, global alliances, and innovation labs to improve solutions constantly.
Partnering with TCS has several key advantages, including proactive end-to-end citizen services through predictive analysis based on service access, life events, and understanding of customers and their relationships. TCS has years of on-ground experience and deep domain expertise in the public services sector.
TCS DigiGOV Wellness has won several awards, including:
Governments ICT-Enabled Initiatives by e-Health World Awards in 2011
Best Health Care Practices Award by National Conference on Best Practices in Healthcare Delivery in 2011
Specific Sector Award by National Award for e-governance in 2008-2009
e-Health Award by Skoch Challenger Awards in 2008
Best e-Governed Department by CSI-Nihilent e-Governance Awards in 2007
The solution has also been featured in various Indian news publications, such as Indian Express, Times of India, and DNA.