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    TCS is here to make a difference through technology.

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      TCS is here to make a difference through technology.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
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    • Travel and Logistics
    • Case Study

    Star Alliance makes travel experience better

    Share Star Alliance Making Travel Experience Better with TCS’ Solution
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    Industry

    Travel and Logistics This will open an overlay

    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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     about Data and AI in Travel Industry for a Memorable Passenger Experience
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    TCS and easyJet: Driving Data-led Transformation Together
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    Cargotec-Kalmar Separation: Achieving Smooth IT/ERP carveout with TCS
    The Cargotec-Kalmar separation carved out over 250 applications, including ERP systems and IT landscape. Learn how TCS ensured a seamless ERP carveout and business continuity.
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    21 Apr 2025
    AI and Automation: Reshaping the Future of Supply Chain and Logistics
    From warehouse automation to demand forecasting, explore how AI is reimagining supply chain operations to enhance efficiency and drive sustainable growth.
    Article
    18 Apr 2025

    Solution

    AWS Cloud This will open an overlay

    Grow, Innovate, and Transform with TCS and AWS Cloud

    We bring you the best of TCS and AWS to help you accelerate digital transformation and realize a clear path to value with continuous innovation on AWS Cloud.
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     about Grow, Innovate, and Transform with TCS and AWS Cloud
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    TCS a Gold Sponsor at the AWS Summit London 2025
    Join TCS at the AWS cloud event to know our AI-powered, generative AI solutions designed to build future-ready architectures and drive enterprise modernization.
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    TCS’ Databricks Services on AWS: Driving Enterprise Agility
    Enable enterprise agility and boost adoption of a unified, open, and scalable data management platform on the cloud with end-to-end, automated migration on AWS.
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    20 Nov 2023
    Meet TCS at AWS re:Invent 2024
    As a platinum sponsor of the AWS re:Invent 2024, TCS showcased AI and cloud value propositions through transformation stories, products demos, and thought leadership forums.
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    26 Sep 2024

    Highlights

    • Star Alliance, with 26 member airlines covering 1,200 airports, aims to provide a comprehensive network that allows members global reach, enabling them to offer seamless travel experiences to customers.
    • It wanted to improve operational efficiencies of the IT landscape and also digitally transform its applications to achieve the goal.
    • TCS leveraged AWS cloud for cloud migration to align Star Alliance’s IT infrastructure with its business objectives and bolster its digital and technological capabilities to ensure safer travel.

    In this article

    The Challenge inpage
    The Solution inpage
    The Benefits inpage
    Going the extra mile inpage
    What made it happen inpage
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    The Challenge The Solution The Benefits Going the extra mile What made it happen

    The challenge: Cloud migration

    Star Alliance is the world's largest global airline alliance, with 26 member airlines serving over 1,200 airports across 197 countries.

    It aims to provide a comprehensive network that allows members global reach, enabling them to provide seamless travel experiences to customers.

    To keep pace with the changing industry dynamics Star Alliance was looking to:

    • Streamline service delivery of application management lifecycle

    • Reduce provisioning timelines

    • Ensure disaster recovery for applications and data

    • Accelerate the development of new features and capabilities for its products

    • Deliver cutting-edge customer experiences

    Star Alliance was not only looking to achieve IT operational efficiencies but also to digitally transform its applications. To improve business resilience, Star Alliance identified over 10 mission-critical applications. Migrating these applications to cloud would enable auto-scaling of storage services according to demand, reduce operational overheads, harness intelligent tiering of data on cloud, and support multiple passenger queries.

    The solution: TCS leverages AWS

    Star Alliance’s strategic partnership with TCS spans over 15 years. TCS was brought on board to modernize Star Alliance’s growing IT landscape and drive digital innovation

    During this partnership journey, TCS and Star Alliance have co-developed several industry-first solutions to enhance customers’ travel experience. With its contextual knowledge and agile methods, TCS designed and developed these solutions and helped achieve significant speed to market.

    TCS leveraged AWS cloud for cloud migration to align Star Alliance’s IT infrastructure with its business objectives. TCS adopted native AWS cloud offerings and technologies such as serverless, CICD, containerization, database, open source, and new AI and ML-powered cloud services to enable faster and intelligent cloud storage and application modernization.

    With seamless cloud migration, Star Alliance introduced services such as interline flight transfer assistant and instant loyalty miles accrual across member carriers. Amazon Aurora powers Star Alliance’s industry-first baggage tracking application. It processes data from multiple airline baggage systems and offers visible dashboards and centralized reporting to allow airline customer service agents to track bags at airports around the world.

    TCS leveraged key cloud storage services such as: 

    • Amazon S3 as the primary data backup location to store PaaS resource access logs, audit logs, and object files

    • Amazon EBS Volumes as the primary data storage for EC2 instances

    • Amazon Glacier as a cost-effective storage location, transitioning old data from S3

    • Amazon RDS for data migrated from on-premise Oracle database 

    • Commvault (third-party tool) to create data backups; snapshots stored in S3 Expedite application deployments by leveraging Amazon Elastic Container Service with AWS Fargate, a serverless compute engine for containers

    • ScienceLogic (third-party tool) to monitor the overall cloud infrastructure

    The benefits: An agile, scalable business

    The transition to AWS cloud has armed Star Alliance with the agility and scale to synergize operations across 26 airlines and provide predictable and safer travels.

    Star Alliance, on any given day, seamlessly processes almost 750,000 flight redemption requests, tracks 1.2 million bags, and action over 400,000 check-in messages involving two flights or more.

    With the move to cloud, Star Alliance is confident that they will be able to quickly introduce new products, especially those that will re-enable travel in a post-COVID world.

    Going the extra mile

    Besides IT operational efficiencies, Star Alliance also wanted to digitally transform its applications.

    To improve business resilience, Star Alliance identified over 10 mission-critical applications for migration to cloud to enable auto-scaling of storage services, reduce operational overheads, and harness intelligent tiering of data on cloud.

    Operational efficiencies

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    25%

    CTO

    TCO reduction

    30%

    Server landscape

    Reduction in server landscape

    20%

    Response time

    Reduction in response time

    what made this happen

    tcs-aviana-enable-digital-transformation-improve-cx-card

    TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience. 

    Click here

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    With SAP S/4HANA and the SAP cloud platform, we enable smart and predictive maintenance and accelerate and de-risk digital transformation programs.

    Click here

    fluid-reserve-card

    With features like price bundling and marketing, our solution can intuitively customize products and services in the hospitality sector to increase revenue.

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    Cargotec-Kalmar Separation: Achieving Smooth IT/ERP carveout with TCS

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    Travel and Logistics

    Generative AI in Travel and Logistics: Starting an Exciting Journey

    White Paper | 28 Mar 2025   Opens in new tab

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