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Industry
Life Sciences
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Patient-centered Care Models Taking Center Stage in Life Sciences
Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
Related Insights
Read how TCS partnered with Terumo for healthcare transformation and implemented a new Manufacturing Execution System (MES) for future innovations.
Case Studies
17 May 2022
Watch the video to understand how TCS helped J&J create an IoT platform to accelerate digital transformation in healthcare and improve customer care.
Case Studies
27 Jun 2022
Discover how AI and generative AI can boost efficiency, enhance patient care, and streamline processes to revolutionize medical affairs in pharma.
White Paper
05 Aug 2025
Who we are
TCS Pace
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TCS Pace™: Speedier Digital Transformation & Innovation in Business
TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
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Learn how generative AI can help organizations tap the power of tacit knowledge to enable new and better ways of working and drive transformative business value.
Article
01 Jan 2024
United Airlines teamed up with TCS to accelerate its digital transformation and modernize airline operations using TCS Aviana™ on AWS Cloud.
Case Studies
15 Feb 2023
With a sustainable and innovation-first approach, TCS Pace Studio Riyadh is designed to help Middle East and Africa customers become future-ready. Learn more.
Article
08 Aug 2025
Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.
At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.
Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.
By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.
With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.
TCS Pace™ and Boehringer Ingelheim
Transforming IT Support with an AI-first Global Service Desk
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