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29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, FrankfurtView all22 Sep 2025 TCS Life Sciences Forum 2025 London -
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Industry
Life Sciences
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Patient-centered Care Models Taking Center Stage in Life Sciences
Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
Related Insights
Learn about TCS’ proprietary generative AI solution that aids molecule design, accelerates drug discovery, and brings life-saving treatments to patients faster.
Solution
25 Aug 2025
Discover how AI and generative AI can boost efficiency, enhance patient care, and streamline processes to revolutionize medical affairs in pharma.
White Paper
05 Aug 2025
Read how TCS Life Sciences Advisory Services, including manufacturing and engineering advisory, can help firms rethink digital transformation strategies.
Solution
18 Sep 2018
Who we are
TCS Pace
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TCS Pace™: Speedier Digital Transformation & Innovation in Business
TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
Related Insights
With the increase in adoption of SaaS products, read how low-code technology can accelerate enterprise innovation strategy and drive customer experience.
Blog
12 May 2022
With a sustainable and innovation-first approach, TCS Pace Studio Riyadh is designed to help Middle East and Africa customers become future-ready. Learn more.
Article
08 Aug 2025
Customers can leverage the TCS Pace Studio to explore cutting-edge technologies, such as AI, Robotics, Computing, and deploy them at scale; collaborate with TCS’ Co-Innovation Network of startups and academia to address business challenges
Press Releases
20 Aug 2024
Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.
At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.
Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.
By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.
With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.
TCS Pace™ and Boehringer Ingelheim
Transforming IT Support with an AI-first Global Service Desk
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