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Perpetually Adaptive Enterprise

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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  • Jile™
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  • TCS AI WisdomNext™
  • TCS Research
  • TCS Pace™
Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • Industrial Autonomy & Engineering
    • Network Solutions and Services
    • Sustainability Services
    • TCS Interactive
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • About Us

    We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Our Aspiration
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    • Leadership
    • Community
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    • Inclusion
    • Values
    About Us
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    30 Apr 2026 TCS Leadership Exchange: Driving Efficiency across the Digital Thread
    22 Apr 2026 TCS at Google Cloud Next ’26
    20 Apr 2026 TCS at Hannover Messe 2026, Germany
    View all

    Recent recognitions

    24 Mar 2026 TCS Named a Leader in IDC MarketScape for Asia/Pacific Professional and Managed Services for Google Cloud
    20 Mar 2026 TCS a Leader in Payments Business Process Services: Everest Group
    12 Mar 2026 TCS a Leader in Customer Experience Services in Insurance Operations
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    Join us
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    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Colombia (ES)
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
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    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Find the latest news about TCS

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    Recent Press Releases

    20 Mar 2026 TCS and Swissport extend strategic partnership to accelerate AI-led transformation
    19 Mar 2026 Amadeus and TCS announce global strategic partnership to accelerate modern airline retailing
    19 Mar 2026 TCS and ABB strengthen strategic IT, AI, and engineering partnership
    View all

    Recent News

    23 Mar 2026 TCS study reveals higher education at a digital crossroads: 61% of universities lag in digital maturity
    03 Mar 2026 Fortune Names TCS to World’s Most Admired Companies™ List for Fourth Straight Year
    27 Feb 2026 21-year-old from China wins TCS CodeVita™ 2026 as TCS sets new Guinness World Records™ for the world’s largest coding competition
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    What we do

    Perpetually Adaptive Enterprise

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • Industrial Autonomy & Engineering
    • Network Solutions and Services
    • Sustainability Services
    • TCS Interactive
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • Industrial Autonomy & Engineering
    • Network Solutions and Services
    • Sustainability Services
    • TCS Interactive
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    About Us

    We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Our Aspiration
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    About Us
  • Our Aspiration
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    TCS Insights

    Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.

    Start reading now
    • Customer Stories
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    30 Apr 2026 TCS Leadership Exchange: Driving Efficiency across the Digital Thread
    22 Apr 2026 TCS at Google Cloud Next ’26
    20 Apr 2026 TCS at Hannover Messe 2026, Germany
    View all

    Recent recognitions

    24 Mar 2026 TCS Named a Leader in IDC MarketScape for Asia/Pacific Professional and Managed Services for Google Cloud
    20 Mar 2026 TCS a Leader in Payments Business Process Services: Everest Group
    12 Mar 2026 TCS a Leader in Customer Experience Services in Insurance Operations
    View all
    TCS Insights
  • Customer Stories
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Colombia (ES)
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Colombia (ES)
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom

    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • Press Releases
    • News Alerts
    • Media Kit

    Recent Press Releases

    20 Mar 2026 TCS and Swissport extend strategic partnership to accelerate AI-led transformation
    19 Mar 2026 Amadeus and TCS announce global strategic partnership to accelerate modern airline retailing
    19 Mar 2026 TCS and ABB strengthen strategic IT, AI, and engineering partnership
    View all

    Recent News

    23 Mar 2026 TCS study reveals higher education at a digital crossroads: 61% of universities lag in digital maturity
    03 Mar 2026 Fortune Names TCS to World’s Most Admired Companies™ List for Fourth Straight Year
    27 Feb 2026 21-year-old from China wins TCS CodeVita™ 2026 as TCS sets new Guinness World Records™ for the world’s largest coding competition
    View all
    Find the latest news about TCS
  • Press Releases
  • News Alerts
  • Media Kit
  • Investors

    Tata Consultancy Services Limited
    NSE:TCS
    INR
    Discover more
    • Management Commentary
    • Financials
    • News and Events
    • ESG
    • Resources
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    • Annual Report Section
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
    • Press Releases
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    • Events
    • Calendar
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    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
    • Investor FAQs
    • eTDS Portal
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    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
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    • Press Releases
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    • Events
    • Calendar
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    Boehringer Ingelheim envisions an AI-Driven Service Desk

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    Patient-centered Care Models Taking Center Stage in Life Sciences

    Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
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    Who we are

    TCS Pace This will open an overlay

    TCS Pace™:  Speedier Digital Transformation & Innovation in Business

    TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
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    TCS Pace Port Toronto: Another Step Toward Business Transformation
    The launch of TCS’ premier and largest research and innovation center in Toronto made headlines and was covered by several leading media houses. Learn more.
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    Measure enterprise innovation maturity
    Read how businesses must work on their innovation practices & market strategies with continuous improvement to measure their effectiveness & accelerate outcomes. 
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    18 May 2022
    TCS Digital Engagement Room: Simplifying Sales Cycle
    Our solution can work as a digital portal that can simplify sales cycle and lead nurturing for a seamless buying journey. Book a demo with us now.
    Solution
    30 Apr 2024

    Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.

    At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.

    Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.

    By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.

    With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.

    TCS Pace™ and Boehringer Ingelheim

    Transforming IT Support with an AI-first Global Service Desk

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