Innovative customer experiences for a tier-1 bank
A tier-1 bank in Asia is transforming its banking environment entirely and securely with TCS BaNCS while it sets out to surpass the real-time availability of its customer services.
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Banking
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Banking Services Transformation: Unlocking Exponential Value
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TCS BaNCS™
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TCS BaNCS™: Enabling Transformation in Banks and Financial Institutions
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Article
22 Nov 2023
TCS BaNCS for banking’s microservices-based, cloud native architecture and rich catalogue of APIs is helping a leading bank in Asia Pacific to keep up with a high-growth digital banking and e-commerce environment that demands innovative customer experiences delivered in real time.
Read below to know more.
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Across the world, key decision makers in banks are planning the future of their organization and taking the decisions to chart the right path.
How then, do they achieve the desired outcomes?
Meet one of them from Asia Pacific and find out.
Maria Lin is the CTO of a leading and established bank in her country. It’s a bank that has won many awards for its path-breaking initiatives and is synonymous with the progressive financial sector in the region for many decades. Maria's bank was built on mainframes and came with many legacy applications, just like any large bank in many parts of the world. Her teams were tired of making incremental changes to their banking systems, weighed down by the time and effort involved, not to mention the risk involved in implementing changes that needed tests across the board. Aside from all the encompassing problems they were facing with making cosmetic changes to their core banking system, Maria’s bank had some unique problems that were demonstrative of the booming digital banking and the e-commerce growth in the country. Her bank’s customers demanded quick services while she wanted her bank to continue to lead in the region with innovative offerings, exemplary performance, and, more importantly, grow. A prime example being the high volumes of transactions that the bank had to manage in real-time when salaries were being processed for their corporate customers and retail transactions from e-commerce shopping on singles’ day sales were happening simultaneously.
Maria was looking for an IT partner and a solution that would help transform their banking environment completely, securely, and fast, while managing the incumbent risks and deployment process in an agile manner. Her bank selected TCS BaNCS. Built on a modern distributed architecture and on the latest tech stack, carrying rich functionality, the bank is now on the path to digitally transforming its banking and wealth landscape.
TCS BaNCS is helping Maria’s bank unshackle itself from the constraints of legacy technology and powering them with the ambition to play in the larger financial ecosystem. TCS BaNCS is enabling bank-led composability leveraging microservices, APIs and cloud native technologies to create best of breed integrated solutions. This combination of technologies will deliver business agility to drive innovation and rapid deployment of new and exciting applications built on powerful tested technology.
The customer and the bank we described here stand out for their vision and the path they chose to transform.
They have benefited from TCS BaNCS’ next-generation, digital core, and advanced depth and breadth of functionality.
The solution’s microservices-based cloud-native architecture and a rich catalogue of APIs are helping them innovate and drive their digital strategy, identify new business opportunities, and grow their footprint across the regions they operate in.
Disclaimer: Name and persona mentioned in this case study are fictitious and are for illustrative purposes only. No association with any real name, person, role, or places is intended or should be inferred.
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