Vodafone Hungary transforms order management
TCS HOBS™ platform helps the telco deliver superior CX and meet acquisition KPIs
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TCS HOBS™: Engineering experiences with personalization and innovation
TCS HOBS™ is a cloud-native, catalog-centric platform with composable architecture engineering experiences with insights-led personalization.
Related InsightsRead how deploying TCS HOBS Order Management helped Vodafone Hungary with fixed voice services, simplify integration program, and achieve quick time-to-market.Case Studies12 Jan 2022Revenue assurance in the telecom industry is a critical issue. Learn how Vodacom has improved its revenue management system with TCS’ HOBS Integrated Revenue Assurance that helped reduce revenue leakage, streamline billing data reconciliation, and improve data quality, thereby enhancing customer experience.Case Studies24 Apr 2018Our fit for purpose and growth TCS HOBS™ for Fibre Operations and Monetization enables sustainable growth, zero-touch operations, and business transformation.Solution18 Sep 2023
Challenge
Simplifying order management
After acquiring UPC Hungary, Vodafone required a middleware solution to transform, rationalize and consolidate the complex IT and OSS landscape. A comprehensive order provisioning and orchestration solution was critical for Vodafone Hungary to manage its nearly one million subscribers. The new system was needed to cater to fixed voice services as well as cable and GPON network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management.
Solution
Solving integration challenges
Considering the complex IT and OSS landscape after acquiring UPC Hungary, Vodafone chose the TCS HOBS order management platform to transform its business and optimize the time to market. The solution is based on plug-and-play SOA architecture with out-of-the-box (OOTB) interface specifications for third party integrations. Several open APIs and micro services enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes and incorporated manual interventions. In addition, the availability of tasks, SLAs and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.
“TCS helped Vodafone quickly decommission key components from the inherited architecture."
Laszlo Loboda, IT Transformation Delivery Senior Manager
Benefits
Reducing time to market
TCS leveraged its agile delivery methodology and deep contextual knowledge of Vodafone Hungary to implement its HOBS platform in less than eight months. The solution accelerated end-to-end order fulfillment, thereby improving the customer experience for the telco’s 750,000 subscribers
Statistics
2
Time taken to process an order
4500
average orders per day
99.9%
order processing accuracy
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