Industry
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Public Services
Digital Transformation of Government Agencies and Public Services
Highlights
- State governments in the United States (US) are focused on improving healthcare, public assistance access, and citizen engagement.
- TCS’ health and human services capabilities can aid government agencies in delivering health and human services with ease and efficiency.
- Modernization of human services case management can streamline workflows and automate processes to improve efficiency and allow staff to focus on higher-value activities.
Challenge
Legacy systems make it difficult for health and human services agencies to achieve their key goals.
States across the US are committed to reducing healthcare disparities, improving access to public assistance, and enhancing overall citizen engagement, especially in the context of health. The key priorities of health and human services agencies are best addressed through modern technologies, which many states lack.
The need for modernized government services has never been greater, with increasing demand, complex compliance requirements, and growing customer expectations. TCS offers a range of capabilities aimed at helping government agencies deliver health and human services efficiently, and with ease.
Capabilities
People expect consumer-grade experiences, whether they are buying from an online retailer or seeking government services.
To meet citizens’ demand for easy-to-navigate, intuitive public systems and services, TCS works with health and human services agencies to transform legacy systems into forever-modern ways of working. Our offerings help agencies improve throughput and efficiency by streamlining workflows and automating processes, allowing staff to focus on higher-value activities.
TCS offers health and human services technologies that support:
Childhood services: We transform legacy systems serving our most vulnerable population in early intervention, childcare, and foster care to deliver services that empower children to be safe, grow, and thrive.
Social safety net services: We help states transform legacy, historically siloed systems into modern, human-centric case management technologies that efficiently deliver services to help people through crisis and to a higher quality of life.
Medicaid: We support states in transforming complex and historically siloed Medicaid systems into modern, interoperable systems that enhance outcomes for beneficiaries.
Benefits
With TCS, government agencies are able to provide persona-driven digital experiences to constituents.
Engagement experiences that are:
Personalized
Equitable and inclusive
Compassionate
Intuitive
Clear and consistent
Accessible remotely
Device agnostic
Always available
TCS partners with health and human services agencies to transform legacy systems into forever-modern ways of working that improve efficiency, streamline workflows, and humanize experiences, allowing staff to focus on higher-value activities supporting the constituents who need them.
The TCS difference
Partnering with TCS helps governments transform how they serve people and deliver digital experiences that drive better outcomes.
TCS delivers scalable, forever-modern capabilities designed to help agencies provide intuitive and persona-driven digital experiences to constituents.
Forever-modern. TCS’ capabilities and delivery model support continuous modernization, which allows for changes in technology and user needs over time.
A new vision. We believe fresh perspectives bring new ways of doing. We are innovators and thought leaders with a proven track record of success.
Delivery certainty. Our established global presence, scale, and stability afford us the luxury of focusing on clients’ long-term vision and success. TCS upholds commitments to provide holistic capabilities with certainty.
Resilient and agile. Our forward-thinking capabilities, platforms, and approach allow for proactive responses to changes in technology, constituent demands, laws, and regulations.
People-centric. Our approach maps services to persona-based journeys, curating equitable and tailored access to citizen-centric experiences with public services.
Innovative. We leverage our private sector experiences and learnings into work with the public sector to deliver proven services that lower risks and yield better outcomes.
Holistic. Our integrated systems promote agency interoperability and deliver a common digital government experience that spans the lifecycle of government services.
Purpose-driven. We believe transformation is about more than technology; it is about empowering change that supports the development of happy, healthy, and productive communities.
We bring significant competency and expertise in modernization, data-driven technologies, IT managed services and operations, and moving to the cloud, along with complementary call center, back office, and communications support. As the rate of technological change continues to accelerate, TCS applies automation, artificial intelligence, and machine-first delivery to provide tailored capabilities faster. Whether building from scratch, modifying legacy code, or implementing a no-code or low-code capabilities, TCS executes projects on time and within budget.
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