Seamless user experience for internal and external stakeholders is a priority for organizations globally.
Lack of self-service options and personalized services.
High turnaround times due to multiple manual touchpoints.
Absence of multilingual and multimodal capabilities.
Inconsistent experience across multiple channels affect customer experience and loyalty.
TCS offerings for Cognitive Applications on Azure provide automation levers to help organizations take better decisions, gain valuable insights and ensure a personalized experience for customers.
TCS’ solutions offer the following benefits to enterprises: