Services
- Cloud
- Microsoft Cloud
Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
TCS and the Microsoft Cloud: Bringing Transformation to Life
Highlights
- Smart Meetings is a unified communication strategy solution that helps automate the full cycle of meetings by enabling Microsoft Teams as the primary collaboration platform.
- The solution delivers persona-based, zero-touch services with next-gen technologies, enabling an average 30% savings over conventional systems and reduces your telco and device acquisition costs as well.
- The solution allows organizations to build a hybrid workplace approach to their communication capabilities, empowering end users and accelerating companies' digitization initiatives.
In this article
Overview
Organizations are looking to improve employees’ communication experience, unify their communication strategy, transform day-to-day business collaborations, and reduce the costs of communication.
The way we work has changed. Businesses are becoming increasingly mobile, global, and social, and more number of people are working from home than ever before. They are looking for platforms that connect people and help them collaborate and be efficient no matter where they are. Legacy PBX telephony solutions do not meet work-from-home requirements as they require extra investment toward network costs and performance of legacy systems. Further, with major regulations and complex bandwidth provisioning, it is difficult to ensure business continuity.
TCS’ Smart Meetings solution in partnership with Tata Communications uses Microsoft Teams to keep employees connected via a single platform and help increase productivity. It allows integrated business apps and integrated telephony solution within Microsoft Teams to connect to any phone number and meeting room devices to join Teams meetings easily.
Smart Meetings enables full automation of meetings with Microsoft Teams as the primary collaboration platform to increase employee productivity and reduce costs.
SOLUTION
Smart Meetings solution automates the full cycle of calling and meetings by enabling Microsoft Teams as the primary collaboration platform.
With capabilities for such as messaging, voice and video meetings and audio calls, the solution facilitates collaboration globally. We make this possible right from the outset—from assessment and enablement to integration and adoption. Not just that, we provide complete life-cycle support, maximizing employee productivity and RoI. The solution has the following features:
- Adoption-led rollout: Impart comprehensive training along with adoption and enablement support to ensure smooth collaboration on Microsoft Teams. This is done through change management, gamification, and self-service tools and features.
- Meeting room experiences: Leverage cloud technology for end-to-end meeting room solution on a single platform.
- Consultation for enterprise voice enablement: Create a holistic proposition through advisory and consulting services. Leverage Microsoft Teams' capabilities to consolidate all your calling and conferencing solutions on a single platform.
- Apps, integration, and managed support: Build a unified ecosystem with smooth integrations and leverage an automated self-serve provisioning portal for proactive monitoring and support.
Benefits
With Smart Meetings, you can drive collaboration, innovation, and get more out your meetings.
Employee productivity: Reduce additional network requirements by shifting to Microsoft Teams with minimal risk and maintain employee productivity by leveraging unified worklists.
High quality service and support: Deliver persona-based, zero-touch services using next-gen technologies and our 24*7*365 shared and dedicated support models.
Cost Savings: Optimize existing investments by controlling usage and enabling an average 30% savings over conventional primary rate interface (PRIs.
The TCS advantage
A partnership with TCS helps you take advantage of our key differentiators.
Global leader: We have more than 2,500 certified SMEs with experience in successfully migrating over one million users to Microsoft 365. Our partner Tata Communications works with over 1,600 carriers in more than 110 countries, and manage almost 26% of total Internet routes globally, which makes it the number one international voice carrier.
Decades of industry experience: We, along with Tata Communications, have a wide range of experience in successfully managing SDWAN networks across more than 50 enterprises and 3,000 sites. Leveraging 4,000 Smart Meetings and enterprise voice experts in five service contact centers, our partner proactively monitor 95% of customer incidents worldwide on average, ensuring smooth adoption of services and additional support post-adoption.
Strategic partnership with Microsoft: Being a Microsoft Premier Outsourcing and Microsoft Gold Certified partner, we get priority support from Microsoft. Also, TCS is a preferred member of the Microsoft 365 Content Services Partner Program and a launch partner for SharePoint Syntex.
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